Telephone Triage MA/Patient Care Assistant-FT-
10 hours ago
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary: This is an opportunity to work in a great department, with great people, in a well-respected organization. Facilitates quality patient care under the supervision of the provider. This position will provide a full range of telephone duties, including triaging calls and relaying messages and assisting with other clerical duties as required serving as a liaison between patients, medical staff, and providers. This is an in-office position.
Essential Job Functions: Promote quality communication and customer service to all patients Manage inbound patient calls acting as primary medical triage for all incoming queries for the Gastroenterology department Answer incoming calls and review phone messages in a timely and efficient manner, monitoring patient queue, and minimizing long hold times or dropped calls Verify patient information including demographics, medications, medical history as needed
• Identify, resolve, provide accurate and satisfactory answers, or escalate patient needs as appropriate Thoroughly document each call in EHR to maintain accurate and detailed documentation, ensuring communication is tracked and monitored De-escalate situations involving dissatisfied patients by offering patience, assistance, and support Respond to patient inquiries, prioritizing responses and routing urgent calls from patients in an effective manner. Directs calls immediately to appropriate staff or provider as necessary. Guide callers through troubleshooting, navigating the company site & patient portal, or directing to appropriate department Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations Serves and protects the medical practice by adhering to clinic and professional standards, policies and procedures, federal, state, and local requirements Communicates respectfully with all staff and patients Help train new employees for similar position as needed Crosstrain to assist with general MA duties during slower call volume times Other duties as assigned
Qualifications: Demonstrate excellent computer, telephone and communication skills Outstanding customer service, organization and attention to detail Experience in medical clinic setting preferred Patient-minded focus Must be a self-starter, a team player, dependable, friendly and professional and be able to multi-task and work efficiently while remaining calm and productive. Willing to train the right candidate. Preference may be given to someone with 1-3 years of healthcare and/or call center experience. Certified Medical Assistant preferred, but not required
Hours: 8am-5pm Monday-Friday This position is full-time year-round. Applicants who cannot work the full-time schedule year-round as outlined above, need not apply. Closed evenings. Closed weekends. Closed major holidays. Benefits, insurance (medical, vision, pet), 401k, paid holidays
-
Clinical Triage-PT-Dermatology-Provo
1 week ago
Provo, Utah, United States Revere Health Full time $35,000 - $55,000 per yearAt Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the...
-
Medical Assistant Diabetes Management
2 weeks ago
Provo, Utah, United States Intermountain Health Full time $40,000 - $60,000 per yearJob Description:A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be responsible for communicating clearly with patients seeking care through different modalities including telephone and in-person...
-
Medical Assistant-FT-Wound Care-Provo
2 weeks ago
Provo, Utah, United States Revere Health Full time $45,000 - $65,000 per yearAt Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the...
-
Medical Oncology Nurse Manager-Patient Care Services
18 hours ago
Provo, Utah, United States Revere Health Full timeAt Revere Health, we value the health of our patients above all else. Al the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations...
-
Patient Care Tech
2 weeks ago
Provo, Utah, United States Intermountain Health Full time $48,000 - $60,000 per yearJob Description:The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a Health Unit Coordinator.Location: Utah Valley Hospital – Provo,...
-
Care Team Assistant/Receptionist FT
6 days ago
Provo, Utah, United States Wasatch Behavioral Health Full timeJoin our team at Wasatch Behavioral Health as a Full-Time Care Team Assistant/Receptionist at our South Provo Clinic in Provo, Utah As the first point of contact for our clients, you'll play a vital role in creating a warm and welcoming environment. If you're an abundant thinker who thrives on problem-solving and enjoys helping others, this position is...
-
Patient Care Tech
6 days ago
Provo, Utah, United States Intermountain Health Full timeJob Description:The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a Health Unit Coordinator.Location: Utah Valley Hospital – Provo,...
-
Full time Medical Assistant
3 hours ago
Provo, Utah, United States Revere Health Full timeJob Title: Medical Assistant – Provo Riverside Family Medicine (Revere Health)Location: Provo, UtahJob Type: Full-TimeSchedule: Monday–Friday (work 4 days a week, 1 day off) 7:30 am-5:30 pm ~36 hours a weekAbout Us:Revere Family Medicine is a patient-centered family medicine practice dedicated to providing compassionate, evidence-based care across all...
-
Patient Care Coordinator
5 days ago
Provo, Utah, United States Momentum Hearing Centers Full timePatient Care CoordinatorLocation: Provo, UTSchedule: Monday through FridayAbout Momentum Hearing CentersAt Momentum Hearing Centers, our mission is to help people recover life's momentum through personalized, compassionate, and cutting-edge treatment of hearing loss. Hearing is not just a sense—it's the gateway to connection, communication, and a vibrant...
-
Medical Assistant Scribe-FT-Dermatology-Provo
2 weeks ago
Provo, Utah, United States Revere Health Full time $45,000 - $65,000 per yearAt Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the...
