Patient Specialist/Front Desk Clerk

POSITION SUMMARY

Under the supervision of the Clinic Coordinator, provides patient advocacy, scheduling, patient registration, insurance verification, co-pay collections and serves as a care team liaison for patients and staff of Hidalgo Medical Services.

POSITION RESPONSIBILITES

• Provides services to Medical, Dental, and Mental Health Clinics as applicable to clinic site.
• Travel to and cover Patient Specialist related duties including but not limited to front desk, medical records and claims scrubbing for all HMS clinics as needed.
• Prepare, scrub, and submit claims to commercial insurance companies, Medicare, Medicaid, or other contracted payers.
• All duties pertaining to the check in process including: greeting and check-in patients, assisting patients with registration paperwork, update demographic information including insurance into the EHR, scan appropriate information into system.
• Check-out patients and schedule future appointment.
• Collect payments, issue receipts and notify patients of past due balances.
• Schedule patient appointments.
• Check appropriate data base for insurance, Medicare, Medicaid, etc. eligibility at every encounter.
• Reconcile day sheets with funds on hand and prepare deposits as needed.
• Answer telephones, take messages, create telephone encounters in EHR, transfer calls and check and respond to voicemails throughout the day.
• Assist patients and visitors with departmental forms.
• Refer patients to Family Support as needed.
• Collect data for billing of services provided by HMS including off-site care.
• Maintain a professional work area free of food, clutter, or other items which might impair delivery of quality and safe customer service.
• Notify supervisor of any issues needing attention.
• Greet all patients and visitors that come into HMS and assist them as needed.
• Assist patient in navigating other department/services including referrals, pharmacy, medical records, billing etc.
• Enable and assist patients' electronic access to their HMS records.
• Promote fiscal stability of HMS by cost-effective use of resources.
• Assist in collection of quality assurance data as assigned.
• Notify/communicate with the appropriate medical, dental, or mental health staff when patients need assistance.
• Be courteous, friendly, and professional and acknowledge all patients/clients/visitors.
• Communicate with supervisor as appropriate, for any issues that are out of the ordinary.
• Participate in training as required.
• Perform other duties as assigned.
• Comply with all HMS policies and procedures.
• Review the completed patient information paperwork and ensure all information and appropriate signatures are completed.
• Verify the identity of the patient. If the patient is a minor, obtain the Picture ID of the parent.
• Ensure that interoffice mail is delivered and received.
• Validate that the correct person is bringing in minor patients prior to them being seen.
• Order office supplies as appropriate and assigned by supervisor
• Verify identity of vendors and contact the appropriate person for access to the facility.
• Participate in monthly fire drills/mock codes when applicable.
• Complete work orders and submit to Supervisor as necessary.
• Maintain medication payment log.
• All duties pertaining to medical records.
• Ensure fax inbox is checked and faxes distributed to the appropriate departments daily.
• Maintain fax server requests.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person