Customer Care Administrator

3 days ago

Fort Worth, Texas, United States NATERRA INTERNATIONAL INC Full time

Job Details
Job Location:    Fort Worth, TX
Salary Range:    Undisclosed

Description

The Customer Care Administrator will play a key role in supporting the product Safety & Compliance team and ensuring a smooth customer experience from inquiry through to investigation and resolution. This individual will handle administrative tasks related to customer inquiries, managing customer interactions, and ensuring efficient response towards resolving issues. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.

This is not a remote or hybrid role.  Please note that the person in this role will be required to work in-office at our For Worth, TX (Alliance) location 5-days per week.

  • Serve as the first point of contact for customer inquiries via phone, email, or chat, ensuring prompt professional responses and aiding in improved customer retention rates.
  • Maintain up-to-date customer records, update databases, and track complaints, inquiries, and resolution effectiveness.
  • Assist in tracking key performance indicators (KPIs) of the PS&C team.
  • Work closely with internal departments including Quality, Regulatory, Supply Chain, Sales, and Accounting, to ensure seamless resolution of customer inquiries.
  • Handle complaints, returns, and service issues with a focus on delivering effective resolutions and maintaining overall customer satisfaction and loyalty to Naterra's brands.
  • Follow up with customers for feedback, outstanding issues, or any additional needs.

EXPERIENCE REQUIRED

  • High school diploma required; an associate or bachelor's degree in a related field is preferred.
  • 1-2 years of experience in customer service, quality, regulatory, or administrative roles.
  • Strong organizational, time management, and multitasking skills.
  • Excellent written, verbal and interpersonal communication.
  • Proficiency with MS Office Suite, data entry, website navigation, live chat software, Zendesk (customer relationship management) or CRM systems (e.g., Salesforce, HubSpot, or similar).
  • Positive attitude, team-oriented mindset, and a customer-first approach.
  • Bilingual Spanish 

WHAT WE OFFER

  • Competitive salary plus bonus structure
  • Annual bonus program of up to 35% based on company metrics
  • Career pathing and development
  • Medical / Dental / Vision / Life
  • Matching 401k up to 4%
  • Travel opportunities

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