Director of Concessions

POSITION: Director of Concessions

DEPARTMENT: Hospitality

REPORTS TO: Vice President, Operations

FLSA STATUS: Salaried / Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us

THE ROLE

The Director of Concessions is responsible for effectively and profitably managing and directing all day-to-day aspects of the concessions and warehouse operations. This position reports to the property VP of Operations.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Responsible for operational budget, managing monthly P&L statements and ensuring that all financial reporting is accurate and are completed in a timely fashion to meet all deadlines.

• Provide leadership, coaching and mentorship to staff responsible for executing the concessions team business plan.

• Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.

• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.

• Maintain management staff and ensure proper hiring and promoting associates by Legends Global standards in a union environment.

• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.

• Preserving existing programs and developing new concepts to ensure the highest possible quality of food service.

• Oversee monthly inventory for concessions operations and develop yearly operational budgets.

• Work with the Customer Service Manager to maintain effective programs to ensure excellent customer service during all events.

• Monitor staff performance as it relates to speed of service and guest relations.

• Work with analytic team to analyze sales as well as sales mix.

• Assist General Manager in working with clients on any Food & Beverage sponsorships.

• Establish a strong relationship with clients to resolve outstanding issues and work with them in planning events.

• Perform other related duties, tasks and responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• The ideal candidate will have a bachelor's degree with a minimum of 5-7 years' management experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.

• Demonstrate leadership and vision in managing staff groups and major projects or initiatives.

• Experience working in both union and non-union environment is preferred.

• Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.

• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.

• Must be able to work in a team environment.

• Knowledge of accounting policy and procedures and POS Systems is required.

• Proficiency in Microsoft Word, Excel, and PowerPoint is required.

• Bilingual in Spanish a plus

COMPENSATION

Competitive salary range of $120,000 - $140,000 plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Yankee Stadium – New York, NY)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.