Guest Services/Spa Coordinator

3 days ago

Albany, New York, United States Complexions Full time $36,000 - $60,000 per year


Full-time

Description
Join the Award-Winning Complexions Spa Team – Guest Services Position (Albany Location)

Voted Best Spa by Capital Region Living, Saratoga Today, and the Times Union for multiple years, Complexions Spa is more than just a spa—it's a place where passion meets purpose.

We're currently seeking enthusiastic, organized, and service-driven individuals to join our Guest Services team. If you thrive in a fast-paced, wellness-focused environment and love making people feel seen, heard, and pampered—this could be your perfect fit.

What You'll Do: Job Description

As a Guest Services Specialist, you'll be the first and last point of contact for our guests—ensuring every visit is seamless, uplifting, and memorable.

  • Coordinate spa schedules and manage guest flow with ease and professionalism
     
  • Provide exceptional service while educating guests on treatments, retail products, and membership options
     
  • Support front desk operations including phone handling, check-ins/outs, and appointment booking
     
  • Help meet team sales goals by recommending retail and gift card purchases
     
  • Ensure every guest's experience is five-star—from what they see and hear to what they smell and feel
     
  • Collaborate with department leads to support daily operations and guest satisfaction
     
  • Maintain high attention to detail and uphold all company policies
     
What We're Looking For:
  • A positive attitude and a passion for hospitality
     
  • Strong communication and organizational skills
     
  • The ability to multitask and remain calm under pressure
     
  • A genuine desire to help others and be a part of something meaningful
     
  • Previous experience in hospitality or customer service preferred, but not required—we'll train the right person
     
? Perks of Being Part of the Complexions Family:
  • Starting pay of $18/hour + performance bonuses
     
  • Full-time position with paid vacation, holidays, and retirement plan
     
  • Employee discounts on services and products
     
  • Career growth opportunities and ongoing training
     
  • A beautiful, professional, and supportive work environment
     
  • Be part of a passionate, award-winning team that values excellence and wellness
     

If you're ready to make a difference in people's lives while building a rewarding career in the spa and wellness industry, we'd love to meet you

Apply today with your resume and join the Complexions Spa Family.


Requirements

Required experience: Retail sales experience a must with a minimum of one 1 year / Computer Skills

Full and part time positions available.


Salary Description
starting at $18.00 plus bonus and incentives

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