Conference Services Manager

5 days ago

Atlanta, Georgia, United States Schulte Hospitality Group Full time $60,000 - $100,000 per year

Job Duties And Responsibilities

  • Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
  • Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
  • Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
  • 6Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
  • Sign contractual agreements and usually keep records of all communications in writing
  • Meet with the heads of other departments in the hotel to coordinate any planned events
  • Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
  • Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
  • Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
  • Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
  • Perform any other job-related duties as assigned

Education And Experience

  • Minimum of High School education, post-high school education preferred
  • Minimum of 3 years in progressive hotel sales with leadership responsibilities

Knowledge, Skills And Abilities

  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Must have flexible work hours that may include evenings, weekends, and holidays

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