ITAM Desktop Tier III Technician

3 hours ago

Washington, Washington, D.C., United States AHU Technologies Full time

Job Description:

Short Description:

ITAM Desktop Tier III Technician

Complete Description:

Position Summary:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:

1.Advanced Imaging, Configuration, and Deployment

  • Perform advanced imaging and configuration of Windows-based desktops and laptops.

  • Deploy and set up hardware, ensuring all devices are properly configured.

2.Break/Fix Troubleshooting and Tier III Support

  • Provide Tier III support for escalated technical issues.

  • Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

3.Onboarding and User Support

  • Support onboarding by configuring and deploying user-specific hardware and software.

  • Provide guidance and training to end-users.

4.IT Asset Management

  • Maintain accurate records of deployed IT assets in asset tracking tools.

  • Support asset lifecycle management, including procurement and decommissioning.

5.Process Improvement and Collaboration

  • Proactively identify opportunities for system modifications and process optimizations.

  • Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

  • Minimum 5 years of experience in providing help desk support for Windows operating systems.

  • Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

  • ITIL v4 Foundation Certification.

  • CompTIA A+ Certification or equivalent technical support certification.

Skills Matrix

  • Experience in providing help desk support for Windows operating systems.
  • Strong understanding of endpoint protection and management tools.
  • ITIL v4 Foundation Certification.
  • CompTIA A+ Certification or equivalent technical support certification.

Flexible work from home options available.

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