Senior Sales Account Manager

We are looking for a results-driven, customer-focused professional who can balance company objectives with exceptional client satisfaction. You'll leverage your consultative sales expertise and understanding of voice, data, VoIP, cloud-based, and managed services to identify opportunities, deliver tailored solutions, and collaborate closely with our technical and service teams to exceed customer expectations.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, managing relationships and ensuring customer satisfaction.
• Grow existing business and develop new opportunities within assigned territories and verticals (education, healthcare, manufacturing, government, etc.).
• Conduct consultative needs assessments to understand client requirements, budgets, and operational challenges.
• Present and propose customized telecommunications and IT solutions, including hardware (phones, switches, PBX/VoIP systems), network services, managed solutions, maintenance/repair, and carrier services.
• Collaborate with internal teams (engineering, service, operations, support) to ensure seamless delivery and implementation.
• Build and maintain a robust sales pipeline using CRM tools (e.g., ConnectWise, ZoomInfo) and deliver accurate forecasts and reports.
• Negotiate contracts, pricing, and terms to ensure mutual value and profitability.
• Monitor client satisfaction, analyze service usage, and identify cross-sell and upsell opportunities.
• Stay informed on industry trends, competitive offerings, and emerging technologies.
• Represent D&S Communications at trade shows, conferences, and networking events to generate leads and strengthen brand awareness.

Qualifications & Requirements

• Bachelor's degree in Business, Marketing, Telecommunications, or related field (or equivalent experience).
• 3–5+ years of B2B sales or account management experience in telecommunications, IT services, or network solutions.
• Proven track record of meeting/exceeding sales goals and managing strategic accounts.
• Strong understanding of voice/data technologies (VoIP, PBX/UC systems, network infrastructure, hardware/repair services).
• Excellent communication, presentation, and negotiation skills across technical and executive audiences.
• Highly organized, self-motivated, and able to manage multiple accounts and projects simultaneously.
• Proficiency in CRM systems and sales tools (ConnectWise, ZoomInfo, CoPilot).
• Willingness to travel nationally for client meetings and industry events.

Preferred Skills & Attributes

• Experience working with clients in education, government, healthcare, manufacturing, retail, or hospitality.
• Ability to articulate value propositions and translate technical solutions into business outcomes.
• Comfortable working alongside technical teams and bridging technical and business discussions.
• Strategic thinker focused on long-term account development and client retention.

Why Join D&S Communications?

• Be part of a trusted telecommunications leader with over four decades of experience and a reputation for excellence.
• Join a growth-focused sales organization with clear opportunities for advancement.
• Work with innovative technologies and diverse industries, from enterprise clients to public sector organizations.
• Enjoy a competitive compensation plan, professional development opportunities, and a collaborative, customer-first culture.

Compensation & Benefits

• Base salary plus performance-based incentives and commission.
• Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
• Professional training and certification opportunities.
• Travel and expense reimbursement as required.

Job Type: Full-time

Pay: $50, $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Chicago, IL 60622