Debt Collection Agent

2 weeks ago

New York, New York, United States ShopFunder Full time $40,000 - $80,000 per year

Company:

Location: New York, New York (Midtown)

Employment: Type: Full-time (In office position)

Department: Collections/ Finance

Interview: In person only

The Debt Collections Specialist is responsible for managing overdue accounts, contacting customers to collect outstanding payments, and negotiating repayment plans while maintaining positive customer relationships. This role requires excellent communication skills, attention to detail, and a strong understanding of billing and credit procedures. Your expertise in medical billing, accounts receivable, and financial concepts will be essential in ensuring timely collections while maintaining excellent customer service standards.

Key Responsibilities:

  • Contact customers via phone, email, or mail to collect overdue payments.
  • Negotiate repayment or settlement plans in accordance with company policies.
  • Maintain detailed records of all collection activities within financial software and accounting software platforms, ensuring compliance with company policies and legal regulations.
  • Monitor and follow up on payment commitments to ensure compliance.
  • Escalate unresolved cases to management or legal departments as necessary.
  • Work closely with the billing and finance teams to reconcile accounts.
  • Maintain confidentiality and compliance with all federal, state, and company regulations (e.g., FDCPA).
  • Provide excellent customer service to maintain company reputation and client satisfaction.

Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree in finance, business, or a related field preferred.
  • Experience in collections, accounts receivable, or customer service is a plus
  • Knowledge of debt collection laws and best practices (FDCPA compliance).
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to remain professional and empathetic under pressure.

What We Offer:

  • 100% commission-based compensation — no earning limits.
  • High commission structure with performance bonuses and incentives.
  • Independent working environment.
  • On the job training
  • Advancement opportunities

Job Type: Full-time

Benefits:

  • On-the-job training
  • Opportunities for advancement

Application Question(s):

  • What other languages do you speak besides English?
  • This is an in person only interview, can you attend?

Experience:

  • Collections: 1 year (Preferred)

Work Location: In person

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