Manager, Experience

About the Role

At BrainStation, we're shaping the future of digital skills education by creating transformative learning experiences that connect professionals, industry leaders, and the world's most innovative companies.

As Manager, Experience you'll play a pivotal role on our New York team, responsible for delivering a best-in-class customer journey. From building partnerships with world-class instructors to curating flagship events that bring our community together, you'll help us grow BrainStation's presence in NYC and beyond. This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.

Responsibilities

• Lead the Instructor Experience  - build and manage a diverse and dynamic network of digital leaders who teach in our courses and contribute to our events. You'll own the end-to-end journey — from recruiting and onboarding to coaching and celebrating success.
• Grow Our Community of Experts - develop strong, lasting relationships with industry professionals across AI, Data, Product, Marketing, and Design — and ensure they're actively engaged in our learning ecosystem.
• Expand Industry Partnerships - collaborate with top companies, local organizations, and emerging startups to explore new learning opportunities, co-host events, and deepen our ties to the NYC tech and business landscape.
• Create Impactful Events and Connections - lead standout in-person moments — from onboarding and expert panels to community events — that showcase the BrainStation brand. Shape conversations, connect people, and spark dialogue on the future of tech and innovation.
• Partner Across the Business - work closely with teams across customer experience, operations, marketing, and growth to ensure a seamless and impactful learner journey from start to finish.
• Stay at the Forefront of Digital - immerse yourself in the tech landscape — staying current with trends, tools, and transformations — and represent BrainStation as a knowledgeable, trusted voice in the space.

You'll Love This Role If You...

• Are passionate about people, learning, and building community
• See yourself as a connector of ideas, industries, and individuals
• Want to work in a fast-paced environment where innovation and ownership are expected
• Are excited by the idea of helping others grow their careers while developing your own

Successful candidates will have

• A Bachelor's degree or equivalent practical experience
• 5+ years in a customer experience, client-facing, or relationship management role
• A strong, demonstrated interest in technology and digital innovation
• Exceptional communication skills, both written and verbal - with confidence in outreach, relationship-building, and presenting
• Meticulous attention to detail and a proactive mindset when it comes to organization and execution
• A commitment to delivering outstanding experiences and building long-term trust with customers and partners
• A collaborative spirit and willingness to jump in wherever needed across teams and projects
• Experience in a startup or high-growth environment is a plus - you're adaptable, solutions-oriented, and energized by fast-paced work

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Retirement Planning
• Parental Leave Program
• New Device Allowance
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

BONUS:
Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $90,000 to $100,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.