e-COMMERCE/DEPARTMENT LEAD

7 days ago

Commerce City, Colorado, United States Kroger Full time $70,000 - $110,000 per year
Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities
  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines
  • Train all functions and duties of the selector and customer attendant roles
  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
  • Assist with scheduling to meet operational and associates' needs
  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
  • Print and distribute order labels, including orders for perishable departments
  • Troubleshoot e-Commerce equipment and devices
  • Maintain level of supplies needed to perform necessary duties
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
  • Perform required opening and closing procedures
  • Learn and implement process improvements as directed by division or enterprise e-Commerce team
  • Provide feedback on team members daily performance and annual performance reviews
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications

MINIMUM 

  • Proven supervisory experience
  • Ability to read shelf tags
  • Basic knowledge of computers
  • Excellent oral/written communication skills
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Self-directed, ability to execute projects with minimal supervision

DESIRED

  • Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

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