Quality Technical Supervisor

The Position Description:

The Quality Technical Supervisor provides hands-on leadership and technical oversight of daily quality control activities supporting precision machining and assembly operations.

This position ensures that all product verification, documentation, and release activities comply with AS9100D, ISO 9001, and customer-specific requirements.

The Supervisor leads inspection teams, manages nonconformances (NCs), supports corrective actions, communicates with customers on quality-related issues, and monitors the overall effectiveness of quality system outputs.

Responsibilities:

Operational Leadership

• Supervise and coordinate day-to-day inspection operations for incoming, in-process, and final verification.
• Prioritize inspection workloads to meet production, delivery, and customer schedules.
• Ensure proper control, handling, and disposition of nonconforming material per P-870 Nonconforming Material Control.
• Perform Contract Review, COAs, and FAIRs to ensure documentation accuracy and completeness.
• Oversee the calibration, CAPA, NC, and Training
• Monitor status and proper use of all inspection tools, fixtures, and gages.

Technical Oversight

• Interpret complex engineering drawings, specifications, and GD&T requirements.
• Validate inspection methods and results for precision-machined and assembled parts using CMMs, optical and laser systems, profilometers, and manual gages.
• Approve setups, inspection results, and release-to-ship records.
• Support root-cause analysis for machining, assembly, and supplier-related issues.
• Review and approve first articles (FAIRs, AS9102), contract review, and customer-specific inspection documentation packages.

Nonconformance & Corrective Action Management

• Lead and support containment, investigation, and resolution of nonconformances.
• Coordinate and lead cross-functional teams to identify root causes and define effective corrective and preventive actions (CAPA).
• Monitor and track the status of corrective actions and ensure timely closure and documentation.
• Review recurring issues and provide trend analysis and feedback to management for continuous improvement.
• Maintain accuracy and completeness of the NC and CAPA databases, ensuring alignment with customer and internal QMS requirements.
• Customer Communication & Representation
• Serve as the primary quality contact for customers on inspection findings, nonconformances, and corrective action responses.
• Support customer audits, source inspections, and quality meetings as required.
• Provide timely and professional communication regarding product status, quality investigations, and risk mitigations.
• Ensure all external communication reflects the company's commitment to technical accuracy and quality excellence.
• Compliance & Quality System Support
• Ensure all inspection and quality processes comply with AS9100D, ISO 9001, and customer requirements.
• Support internal and external audits, and assist with audit preparation, response, and evidence collection.
• Monitor and report on key quality system metrics (NCs, CAPA closures, audit findings, and inspection throughput).
• Support counterfeit-prevention, supplier quality, and configuration-control programs (AS6174, P-740-01, P
• Participate in QMS improvement activities, procedure reviews, and document updates as needed.

People Development

• Train, mentor, and evaluate inspectors and quality technicians on measurement techniques, documentation standards, and procedural compliance.
• Conduct performance reviews and ensure staff maintain current training and technical competency.
• Foster a culture of accountability, teamwork, and continuous improvement across all quality functions.

Skills/Requirements:

Qualifications

• Education & Experience
• Associate or Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering preferred.
• Minimum 5 years of experience in quality assurance, dimensional inspection in a machining or assembly environment.
• Minimum 2 years in a supervisory or lead role.
• Aerospace, defense, or semiconductor manufacturing experience strongly preferred.

Technical Skills

• Strong understanding of GD&T, blueprint reading, and dimensional analysis.
• Proficiency with CMMs, optical comparators, and precision measurement instruments.
• Working knowledge of AS9100D, ISO 9001, FAIR (AS9102), and nonconformance management.
• Familiarity with ERP/QMS systems (e.g., Business Central, TrackWise, or similar) for tracking NCRs, CAPAs, and quality metrics.
• Competence in Microsoft Excel, data trending, and QMS reporting tools.

Soft Skills

• Excellent written and verbal communication skills for both internal and external customer interactions.
• Strong leadership, coaching, and team-building capabilities.
• Analytical and disciplined approach to problem-solving and root-cause analysis.
• Ability to manage multiple priorities and meet deadlines in a fast-paced production environment.

Performance Indicators

• Timely closure of NCs and CAPAs.
• Reduction in recurring nonconformances and customer complaints.
• On-time and accurate completion of FAIRs, COAs, and inspection records.
• Audit performance and QMS metric improvements.
• Inspector competency, training completion, and performance development.

Benefits:

• Medical
• Dental
• Vision
• Holiday
• Vacation
• 401k Matching

Company Values:

• Winning and growing by remaining customer centric, fast, and flexible
• Respect and values people
• Business acumen and entrepreneurial spirit
• Expectations for results
• High ethical standards, sincerity, and trust

Reporting:

Reports to: Sr. Quality/Compliance Manager