ITSM ServiceNow Administrator

Job Description
Join a Team that's Shaping the Future of IT Support
At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As an

ITSM ServiceNow Administrator
, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As an ITSM ServiceNow Administrator, you'll be responsible for proactively managing and monitoring ITSM servers to ensure proper operation, including recommended patches and updates. You'll also provide problem management services remotely to track and resolve user problems, manage the rapid progression of incidents from creation to completion, and identify trends to create resolutions for potential and ongoing problems. Your day-to-day responsibilities will include collaborating with internal stakeholders, formatting and disseminating reports, and tracking incident trends.

By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to exercise considerable latitude in determining objectives and approaches to assignments, and may function in a project leadership role. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement
The successful candidate must be located within 50 miles of Sterling, VA.

Required Education, Experience, & Skills
Required Education, Experience, & Skills

• Bachelor's degree in Computer Science, Information Technology, or related field
• 6+ years of experience in IT service management, with a focus on problem management and incident resolution
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team

Technical Skills:

• Experince implmenting and supporting an ITIL enterprise
• Experience upgrading and maintaining ServiceNow ITSM platform

Certifications:

• ServiceNow or similiar certification and training (CSA, CIS-ITSM)
• ITIL 4 Foundation or higher certification within six months of starting

Preferred Education, Experience, & Skills
Perferred education, Experience, & Skills:

• Master's degree in Computer Science, Information Technology, or related field
• ITIL Practitioner certification (or equivalent experience)
• Unified Architecture Framework (UAF) certification (or equivalent experience)
• Experience with other ITSM tools and platforms (e.g. BMC Helix, HP Service Manager)
• Strong knowledge of industry practices, techniques, and standards related to IT service management
• Experience with trend analysis and reporting
• Certification in ServiceNow ITSM platform (or equivalent experience)

What We Offer

• Competitive Salary and Benefits:

• Competitive salary and benefits package.

• Professional Development:

• Opportunity to work with a dynamic team in a fast-paced environment.

• Professional development and growth opportunities.

Pay Information
Full-Time Salary Range: $ $196825

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.