General Manager – Riverwoods Campus

Western States Lodging & Management is seeking an experienced General Manager to lead all operations on the Riverwoods Campus, home to four integrated hospitality properties:

• SpringHill Suites Marriott
• TownePlace Suites Marriott
• Riverwoods Conference Center
• Elements Restaurant

This is a unique, high-visibility leadership role overseeing hotel, conference, and restaurant operations in a cohesive, campus-wide environment. If you excel at multi- property management, guest service excellence, and team development, we want to meet you.

Compensation and Benefits

We offer a competitive salary of $120,000+ per year depending on experience plus bonus opportunities and a comprehensive benefits package (Health, Dental, Vision, and Life insurance, 401k with a company match, HSA, etc.)

What You'll Do (Key Responsibilities)

Campus Operations Leadership

• Oversee day-to-day operations across all four properties to ensure smooth, efficient, guest-focused performance.
• Provide strong executive leadership to hotel, restaurant, and conference center teams.
• Maintain full compliance with Marriott brand standards and company policies.
• Review brand quality scores, operational KPIs, and conduct regular property walk-throughs.
• Ensure facilities are clean, well-maintained, and operationally ready.

Guest Experience

• Create a culture of fast, friendly, consistent service across the entire campus.
• Resolve guest concerns promptly and professionally.
• Maintain and improve guest satisfaction scores on all platforms.

Sales & Marketing

• Collaborate with the Director of Sales to execute sales, marketing, and revenue strategies.
• Support proactive sales efforts, including 1-2 days per week of sales calls.
• Ensure teams are fully prepared for groups, events, conferences, and VIP guests.
• Strengthen community presence and brand visibility.

Financial & Business Management

• Review daily performance, forecasting, labor, and productivity.
• Manage annual budgets and control operating, labor, and F&B costs.
• Oversee cash handling, inventory controls, and AR processes.
• Prepare and present monthly financial statements with clear business insights.
• Drive campus-wide profitability while maintaining exceptional service.

People & Culture

• Recruit, hire, onboard, and develop team members at all levels.
• Build a positive, inclusive culture with strong communication and accountability.
• Review and approve payroll; ensure compliance with labor standards.
• Maintain employee files, training records, and required documentation.
• Provide ongoing coaching, performance management, and succession planning.

Facilities & Maintenance

• Ensure hotels, conference center, and restaurant are safe, well-maintained, and fully operational.
• Oversee preventive maintenance programs and capital projects.
• Address facility issues quickly to minimize downtime and protect guest experience.

Additional Duties

• Represent WSLM professionally with community partners and brand leaders.
• Support special projects and reporting as needed.

Qualifications

• 5+ years of Hotel General Manager experience (Marriott experience strongly preferred)
• Bachelor's degree in Hospitality, Business, or related field preferred (or equivalent experience)
• Strong knowledge of hotel operations: front desk, housekeeping, maintenance, F&B
• Familiarity with PMS, POS, revenue management, and standard office software
• Experience with restaurant or food & beverage operations preferred
• Conference center and event operations experience preferred
• Strong problem-solving, decision-making, and multi-property management skills
• Ability to drive key metrics: guest satisfaction, financial performance, and brand compliance