Senior UKG Application Analyst

Job Summary

The Senior UKG Application Analyst serves as a technical and functional expert responsible for implementing, supporting, and enhancing complex enterprise applications across the organization. This role partners with business stakeholders and cross-functional IT teams to analyze requirements, design and configure solutions, resolve complex incidents, and optimize system performance. The Senior Analyst contributes to long-term application strategy, process improvement, and operational readiness while mentoring junior analysts and ensuring consistent adherence to corporate standards.

As an Senior UKG Application Analyst, at Community Health Systems (CHS) – Shared Business Operations, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.

Essential Functions

• Ensure integration files are processed on time and include accurate data such as hours worked, PTO, shift differentials, and overtime.
• Generate reports on timekeeping compliance, overtime, and payroll metrics.
• Conducting payroll audits to ensure accuracy of employee time records for completeness and accuracy while identifying and reconciling payroll discrepancies.
• Maintain a high standard of customer service by handling ticket inquiries with professionalism and ensuring employee satisfaction and trust.
• Evaluates, troubleshoots, and resolves complex application incidents, ensuring configurations and enhancements align with business requirements and corporate governance standards.
• Serves as a subject matter expert and escalation point for high-impact issues, system upgrades, integrations, and enterprise application projects.
• Analyzes user and system requirements; designs, develops, tests, and implements technical solutions, reports, or integrations across assigned enterprise platforms.
• Collaborates with product management, technical teams, and business stakeholders to define solution requirements, develop system roadmaps, and measure success through key performance indicators.
• Supports the implementation, configuration, and optimization of enterprise applications, including but not limited to ERP, HCM, and other core operational systems (e.g., Oracle, Kronos, ServiceNow).
• Leads or contributes to the design and rollout of new features, ensuring readiness through documentation, user training, and operational support planning.
• Ensures data integrity, compliance with security standards, and adherence to established IT policies and change control processes.
• Participates in strategic initiatives and application portfolio planning to align technology capabilities with organizational objectives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related field required
• 5-7 years of progressive experience in application systems analysis, configuration, or support of enterprise applications required
• Experience supporting enterprise platforms such as Oracle Cloud, Kronos, ServiceNow, or other large-scale business applications required
• Prior experience leading system enhancements, integrations, or upgrades within the healthcare industry required.
• Experience with payroll software (such as UKG) and time recording systems (such as Dimensions or Kronos) is strongly preferred.
• Knowledge of payroll policies and understanding of payroll processing is strongly preferred.

Knowledge, Skills and Abilities

• Strong knowledge of system analysis, configuration management, and application lifecycle support.
• Proficiency in troubleshooting complex application issues and implementing effective technical and functional solutions.
• Working knowledge of reporting tools, data analytics, and integration frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced, cross-functional environment.
• Skill in mentoring and knowledge-sharing with team members.
• Understanding of IT governance, change management, and information security principles.

This is a fully remote opportunity

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged, and career advancement is possible.

The SBO HRO Team oversees and administers the Advanced Learning Center (ALC), Human Resource Services, Human Resources Information Systems (HRIS) and Payroll. Their job is to ensure synchronicity of all our locations when it comes to HR processes.

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.