Digital Service Designer

3 days ago

Boston, Massachusetts, United States Boston Children's Hospital Full time $80,000 - $120,000 per year

82468BR

Innovation and Digital Health Accelerator

Job Posting Description

Position Summary:

The Digital Service Designer is responsible for optimizing patient and employee experiences at Boston Children's Hospital by crafting innovative systems and service designs that align user needs with organizational goals. This role leads efforts to enhance usability, accessibility, and user satisfaction through research, collaboration, and strategic design initiatives. This is a hybrid position with weekly onsite responsibilities both at the BCH Main Campus and administrative offices.

Key Responsibilities:

  • Conduct in-depth research to understand patient and employee needs, pain points, and preferences, and translate insights into user-centric strategies supported by data.
  • Create and refine detailed system and service design documents, including specifications, diagrams, flowcharts, and service blueprints.
  • Collaborate with cross-functional teams to gather requirements, ensuring that solutions align with organizational objectives and user needs.
  • Develop communication artifacts that define the current state and future state of experiential designs.
  • Design, develop, and iterate on prototypes, focusing on enhancing usability, accessibility, and overall user experience optimization.
  • Lead and facilitate user testing sessions, collecting feedback to assess design effectiveness and identify areas for improvement.
  • Communicate design concepts and solutions effectively to stakeholders, emphasizing user benefits and strategic alignments.
  • Implement feedback loops for continuous design enhancements to ensure ongoing innovation and adaptability.

Minimum Qualifications

Education:

  • Bachelor's degree required, Master's degree preferred.
  • Human-Computer Interaction, Service Design, or a related field of study required

Experience:

  • Minimum of 5 years of experience in system or service design, with expertise in human-centered design practices required.
  • Healthcare experience is highly preferred.
  • Proficiency in design and collaboration tools such as Adobe Creative Suite, Miro, Figma, and familiarity with prototyping and user-testing processes required.
  • Experience facilitating workshops, focus groups, and collaborative design sessions with a wide range of stakeholders required.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Office/Site Location

Boston

Job Posting Category

Allied Health and Technical

Remote Eligibility

Part Remote/Hybrid

  • Digital Specialist

    3 days ago

    Boston, Massachusetts, United States Acro Service Corp Full time $80,000 - $120,000 per year

    Job Title: Digital Content LeadLocal candidates with 200 miles in Boston areaThe department serves as a Center of Excellence for web content and digital accessibility. Department staff manage content for consistency and accessibility, providing editorial guidance, resources, and training support to our customers.Staff provide recommendations based on best...

  • Sr. Digital Product Designer

    3 days ago

    Boston, Massachusetts, United States NTT DATA North America Full time $120,000 - $180,000 per year

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...

  • Digital Production

    2 days ago

    Boston, Massachusetts, United States Oxfam America Full time $60,000 - $120,000 per year

    Company Description Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive. Job Description COORDINATES WITH Public...

  • Head of Digital

    4 days ago

    Boston, Massachusetts, United States Arcaea Full time $160,000 - $180,000

    At Future Society, we're crafting a first of its kind connection with nature in the beauty industry made possible only with biology. Scent Surrections, our award-winning fine fragrance collection recognized by the likes of Allure Best of Beauty, is a testament to the magic of blending science, art, and the human experience. Our Optimal Habitat Fragrance...

  • B2B Digital Marketing Manager

    3 days ago

    Boston, Massachusetts, United States Beacon Hill Full time $80,000 - $120,000 per year

    Title:B2B Digital Marketing ManagerLocation:Boston AreaOnsite Requirements:HybridStart:January 2026Duration:8-month contractWe are seeking a contact senior, data focusedB2B Digital Marketing Manager.You'll serve as the main point of contact for all digital marketing initiatives-owning strategy, execution, optimization, and performance reporting working...

  • Senior Visual Designer

    4 days ago

    Boston, Massachusetts, United States IANS Full time $68,000 - $85,000 per year

    Senior Visual DesignerPosition Overview:IANS is seeking a Senior Visual Designer with strong B2B experience to lead the evolution of our brand and marketing design systems. This role will define how IANS shows up visually across every touchpoint—from campaigns and presentations to our website and digital platforms. The ideal candidate combines creative...

  • Senior Marketing Designer

    4 days ago

    Boston, Massachusetts, United States IANS Full time

    Senior Marketing DesignerPosition Overview:IANS is seeking a Senior Marketing Designer with strong B2B experience to lead the evolution of our brand and marketing design systems. This role will define how IANS shows up visually across every touchpoint—from campaigns and presentations to our website and digital platforms. The ideal candidate combines...

  • Graphic Designer

    23 hours ago

    Boston, Massachusetts, United States Whoop Full time $45,000 - $80,000

    At WHOOP, we're on a mission to unlock human performance and healthspan. As a Graphic Designer, you'll help bring our brand to life across every touchpoint, from our digital campaigns and social storytelling, to our retail and in-store experiences. You'll design work that not only looks beautiful, but is highly effective, delivering on key business...

  • Design Director, Fanatics Betting

    3 days ago

    Boston, Massachusetts, United States Fanatics, Inc Full time $143,450 - $216,000 per year

    Design Director, Fanatics Betting & Gaming As a Design Director at Fanatic Betting & Gaming (FBG), you are responsible for overseeing and leading touch points for the Creative Studio team. As a Design lead, the ideal candidate has impressive experience leading design teams and building brands in early stages. The ideal candidate will possess a deep...

  • Digital Marketing Director

    2 weeks ago

    Boston, Massachusetts, United States Leapwork Full time $120,000 - $200,000 per year

    Company OverviewAt Leapwork, our vision is to break down the barriers between humans and computers through the world's most accessible automation platform. We are the leading global AI-powered visual test automation solution, enabling some of the world's largest enterprises to adopt, scale, and maintain automation—in under 30 days.In today's environment,...