Regional Retail Manager

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people's lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Regional Manager oversees the full operations of one or more Texas Original retail dispensaries, ensuring exceptional patient service, regulatory compliance, and operational excellence. This role leads Assistant Managers and Retail Associates, manages store performance and KPIs, coordinates vendor relationships, and supports cross-functional collaboration across retail, fulfillment, and logistics. The Regional Manager is accountable for ensuring each dispensary operates smoothly, efficiently, and in full alignment with company values, compliance standards, and patient care expectations.

• Lead and manage daily operations for assigned retail dispensary location(s), including scheduling, staffing, and store readiness.
• Oversee patient phone operations for assigned retail location(s), ensuring consistent coverage, call response times, and service quality.
• Supervise Assistant Managers and Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care.
• Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards.
• Oversee cash handling, reconciliation, and deposit accuracy; ensure compliance with internal financial controls.
• Resolve patient and operational escalations promptly and professionally, both in-store and over the phone, maintaining a calm and solution-focused approach.
• Prepare, analyze, and report weekly and monthly KPIs including orders, revenue, AOV, cart size, calls made, calls answered, and best sellers.
• Review weekly call logs and KPI metrics to assess communication standards, service performance, and identify coaching opportunities.
• Collaborate with leadership and support teams to align store goals with broader company objectives.
• Manage vendor relationships and facility maintenance, ensuring compliance, safety, and visual presentation standards are consistently met.
• Coordinate overnight order transport and product reconciliation to maintain integrity and compliance of inventory movement.
• Support onboarding, training, and ongoing development for new retail staff to ensure consistent execution and adherence to standards.
• Conduct regular store audits to identify process gaps, compliance risks, and opportunities for improvement.
• Maintain effective communication across all departments to ensure seamless coordination and operational alignment.

• Assist with regional or statewide operational initiatives assigned by the Senior Manager, Customer Operations.
• Participate in the development and rollout of new retail processes, technologies, and training programs.
• Monitor and report on retail trends, patient feedback, and competitive insights to leadership.
• Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
• Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

• Proven ability to lead, train, and motivate multi-role teams while maintaining operational discipline.
• Strong understanding of cash management, KPI tracking, and retail performance analysis.
• Excellent communication, leadership, and problem-solving skills under pressure.
• Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations.
• Strong organizational and multitasking skills to manage staff, patient interactions, phone operations, and compliance documentation simultaneously.
• Comfortable navigatingafast paced, evolving regulatory environments with precision and composure.
• Proficiency with POS systems, Microsoft 365, and inventory tracking software.
• Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Benefits Package:

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.