Engineer, OSS

OSS Engineer

Our Values

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

We are seeking a motivated and talented OSS Engineer to join our team. This entry-level role requires a solid foundation in Windows and Linux server installation, configuration, and administration. The ideal candidate will work effectively in a fast-paced, team-oriented environment and demonstrate strong technical aptitude through relevant experience, projects, and assessments.

ESSENTIAL FUNCTIONS

• Lead the deployment, administration, and optimization of OSS platforms, including monitoring, provisioning, incident management, and service assurance systems.
• Architect, design, and implement system enhancements, integrations, and automation workflows that support operational excellence.
• Manage and maintain enterprise-grade Windows and Linux server environments, including configuration, tuning, patching, and security hardening.
• Oversee system monitoring, proactively identify issues, and lead root-cause analysis (RCA) for complex problems across OSS and network systems.
• Develop automation scripts (PowerShell, Bash, Python/Perl) to improve reliability, reduce manual tasks, and streamline system workflows.
• Manage lifecycle updates, system upgrades, hardware provisioning, and software deployments for OSS infrastructure.
• Ensure high availability and resiliency through redundancy planning, load balancing, and failover strategies.
• Collaborate with Network Engineering, NOC, Field Operations, and leadership to support cross-functional operational initiatives.
• Maintain comprehensive documentation including system architecture diagrams, SOPs, runbooks, and disaster recovery procedures.
• Serve as an escalation point for high-level OSS, monitoring, and server/system issues.
• Support compliance, cybersecurity requirements, and audit-related activities across OSS platforms.
• Drive continuous improvement initiatives focused on monitoring capabilities, automation, system reliability, and operational visibility.

QUALIFICATIONS

Education and Experience requirements: Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field; or an Associate degree with equivalent industry experience; or an equivalent combination of education, relevant certifications, and hands-on technical experience. Minimum of 5 years of experience administering and supporting Windows and Linux server environments in an enterprise or telecom environment.

• Strong understanding of OSS platforms, network monitoring systems, and service assurance tools (e.g., SolarWinds, Observium, Zabbix, etc.).
• Advanced scripting and automation experience using PowerShell, Bash, Python, or Perl.
• Hands-on experience with backend database systems (PostgreSQL, MS SQL) and basic SQL query skills.
• Strong knowledge of Active Directory, Group Policy, system security hardening, and server lifecycle management.
• Experience with Dell and HP enterprise server hardware, including firmware and system management tools.
• Working knowledge of virtualization technologies (VMware, Hyper-V) and virtual infrastructure administration.
• Ability to perform root-cause analysis (RCA) and troubleshoot complex cross-platform system issues.
• Strong understanding of system architecture, integrations, APIs, and data flows within OSS ecosystems.
• Excellent communication, documentation, and cross-team collaboration skills.
• Ability to operate independently with minimal direction and lead initiatives in a fast-paced environment.
• Telecommunications, fiber, or network operations experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) (Preferred)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (Preferred)
• CompTIA Network+ or Cisco CCNA (Preferred)
• VMware Certified Technical Associate (VCTA) (Preferred)
• SolarWinds Certified Professional (SCP) (Preferred)

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

This role requires only minimal travel, primarily on an as-needed basis

TOTAL REWARDS

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement

Why Join Us

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Engineer, OSS you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

• We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.