Customer Engagement Trainee

7 days ago

Tampa, Florida, United States FCA Consulting Full time $54,000 - $65,000 per year

At FCA Consulting we pride ourselves in being a team of motivated, creative, and driven individuals who share a common goal: enhancing our client's sales strategies through innovative solutions, impactful relationship management, and measurable results. We are excited to open opportunities for our team to grow, currently seeking a Customer Engagement Trainee to join our team

The Customer Engagement Trainee will be responsible for supporting the marketing and sales team with the creation and implementation of customer acquisition retail campaigns for our client, Frontier Communications, as well as report sales progress and create customer relationships that are long-lasting, loyal and positive for the company. The Customer Engagement Trainee is the ideal position for individuals that are eager to learn fundamental skills in customer relationship management, campaign execution, sales strategies, while supporting the company's efforts of growth and brand awareness for Frontier.

The Customer Engagement Trainee's responsibilities are:

  • Engage with potential customers in retail locations, showcasing Frontier's products and services and identifying opportunities to drive sales.
  • Actively listen to customers, address concerns and inquiries, building a relationship based on trust and collaboration.
  • Adapt the company's sales pitch to different scenarios and personalities, maintaining a positive attitude and professional demeanor.
  • Participate in company training to stay up to date with the latest products and services offered by Frontier, showing customers the benefits of the offered services.
  • Collaborate and share best sales practices with other Customer Engagement Trainees, ensuring a seamless experience for customers.

What are the required skills and qualifications for the Customer Engagement Trainee?

  • 0-2 years of previous experience in a customer-facing role, such as customer service, retail sales, or service industry positions.
  • A high school diploma or similar certificate is required.
  • Ability to communicate and engage effectively with customers, peers, and upper management.
  • Eagerness to learn and grow in this position, developing existing and new skills.
  • A natural ability to connect with people from different backgrounds.
  • Ability to comfortably commute to our orifice and various retail locations in the Tampa area.

Job Type: Full-time

Pay: $3, $4,500.00 per month

Benefits:

  • Opportunities for advancement
  • Professional development assistance

Work Location: In person

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