Assistant Reservations Manager

1 week ago

St Petersburg, Florida, United States TradeWinds Island Resort Full time $60,000 - $90,000 per year

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location:

Discover more sun and more fun Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts.

Overview:

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Tradewinds Resort is seeking an Assistant Reservations Manager to assist in maintaining accuracy and efficiency with regard to the standards of Tradewinds and the Revinate reservations sales system. Candidates for this position must have strong guest services and sales experience, and the ability to lead a team. The ability to work nights, weekends, and holidays is a requirement of this position.

Responsibilities:

  • Ensuring phones are managed and answered timely
  • Assisting in scoring calls, coaching staff, and handling guest complaints
  • Training new staff and updating seasoned staff on new procedures
  • Ensuring staff manage leads and follow-ups appropriately
  • Managing breaks and shift changes, and communicating scheduling changes

Qualifications:

  • High school diploma or equivalent
  • Previous management experience preferred
  • Prior call center, front office, or reservations experience required
  • Opera Property Management System and Revinate experience preferred
  • Must possess multi-tasking and leadership abilities
  • Excellent guest service and sales skills is a must
  • Must be able to effectively communicate both verbally and written in a friendly, courteous and service –oriented manner
  • Available to work nights, weekends and holidays, with the flexibility to work overtime as needed

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