General Manager

Overview:

We are seeking an experienced hospitality professional to join our team as General Manager In this role, you will serve as the strategic and operational leader of the property, responsible for delivering exceptional resort operations, financial performance, guest satisfaction, and strong condo owner relationships. Our properties operate under a condo-hotel model, which requires a leader who can successfully balance guest experiences with homeowner/HOA partnerships while optimizing rental program performance.

What can you look forward to?

You have the opportunity to be the difference – for our associates, guests, and owners and being part of a greater team. Our diverse and talented team works together on achieving our goals, while empowering the General Managers to lead their team to success and exceed their goals. Learning and career growth opportunities occur not only within a position, but as we continue to grow our brand and business.

Responsibilities:

General Manager responsibilities include but are not limited to:

• Provide strong, visible leadership to the management team; act as a coach, mentor, and resource for daily operations and career development.
• Create and align departmental goals with overall service and performance objectives; foster accountability, empowerment, teamwork, and open communication.
• Conduct regular management/department meetings and maintain an open-door policy; celebrate successes and coach/counsel as needed.
• Ensure the highest level of personalized service for guests and condo owners; meet or exceed guest service scores, online rankings, and owner satisfaction metrics.
• Conduct regular property walks to engage with guests, associates, and owners; identify opportunities and promptly resolve concerns with professionalism and empathy.
• Manage resort operations to achieve financial goals, control costs, and maximize profitability; oversee budgeting, forecasting, labor, expenses, and inventory management.
• Partner with Sales, Revenue Management, and Central Reservations to optimize rental performance, occupancy, and overall revenue.
• Ensure facilities and amenities are well-maintained, safe, clean, and presented at the highest standards.
• Build and maintain strong, transparent relationships with condominium owners and HOA boards; communicate updates, rental performance, and capital improvement plans, aligning goals with corporate.
• Maintain a proactive HR function including training, development, motivation, engagement, retention, and compliance with labor regulations.
• Ensure compliance with all federal, state, and local laws and safety regulations; maintain emergency/security procedures and protect assets through sound financial controls and policy adherence.
• Promote cross-department collaboration and clear communication with leadership, community partners, vendors, and government agencies.
• Delegate duties and projects with consistent follow-up.
• Perform additional duties as assigned by corporate leadership.

Qualifications:

What are we looking for?

We are seeking an experienced General Manager who has an undeniable passion for providing exceptional service to his/her team and guests The qualities below include, but are not limited to, what we are seeking in the individual to join our team:

• Willingness to work a flexible schedule, including weekends and holidays, to meet the needs of the business
• Previous GM experience, preferably within a condo-hotel management
• Strong business acumen and the ability to make data-driven operational and financial decisions
• Communicates positively and effectively with all levels of management, guests, associates, and condo owners to provide clear direction and build positive relationships.
• Ability to anticipate guest and owner needs, adapt quickly, and manage multiple priorities
• Proficiency with Microsoft Office and property management systems (PMS, POS, and related software)
• Track record of positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment; team leader and developer
• Excellent organizational skills
• Proven job reliability, diligence, dedication, attention to detail, and ability to perform under pressure
• Proven "manage by walking around" style
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members; conducts regular meetings with managers and associates
• Celebrate successes and coach or counsel managers or team members on any deficiencies
• Capable of using independent judgment/solid decision making skills

What can you look forward to?

All team members enjoy WEEKLY PAY

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more

Why choose us?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.