Dispatcher/Customer Service Representative

4 days ago

Fort Myers, Florida, United States B&B Cool Air Conditioning & Refrigeration Full time $40,000 - $80,000 per year

Overview:

B&B Cool Air is seeking a full-time Dispatcher/Customer Service Representative for our Call Center. In this role, you will play a crucial part in coordinating the activities of HVAC technicians, assisting customers, and ensuring that the company's services are delivered efficiently and effectively. The position requires an energetic individual with excellent customer service skills who works well in a team environment.

What We Offer:

  • $16.00 to $20.00 per hour base on experience
  • Year-round work
  • Full benefits package including health, vision, dental
  • 401(k) matching
  • Paid time off and holidays

What You'll Do:

  • Coordinating and dispatching HVAC technicians to customer locations
  • Taking customer calls and scheduling appointments for HVAC services
  • Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
  • Maintaining an accurate record of service calls, appointments, and customer information
  • Providing customers with information about services, pricing, and scheduling
  • Ensuring efficient routing of technicians to maximize productivity and minimize travel time
  • Addressing and resolving customer complaints and issues in a timely and professional manner
  • Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
  • Assisting in the preparation of reports related to job status, daily activities, and dispatched calls

What You'll Bring:

  • Minimum 2-4 years of phone experience working with incoming calls
  • Service Titan experiences a PLUS
  • Excellent computer skills
  • Knowledge of Outlook and Microsoft Word
  • Self-motivated, team player, strong multi-tasking experience
  • Air Conditioning phone experience is a plus.
  • Must pass employment drug screening

Working at B&B Cool Air:

Since 1970, B&B Coll Air has proudly maintained a legacy of excellence in heating, ventilation, air conditioning, and refrigeration services, consistently ensuring comfort for both residential and commercial clients. Over the years, we have evolved from a sole proprietorship into a thriving business, yet our core values have remained unchanged. We remain committed to the same standards of quality, reliability, and personalized service that our founder established decades ago.

B&B Cool Air maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

B&B Cool Air provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Application Question(s):

  • This position is contingent upon successfully passing a pre-employment drug screening. Are you willing to undergo a drug test as part of the hiring process?

Experience:

  • Service Titan: 1 year (Required)

Ability to Commute:

  • Fort Myers, FL Required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Fort Myers, Florida, United States Hughes Exterminators Full time $40,000 - $70,000 per year

    Customer Service RepresentativeHughes Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.Our administrative representatives enjoy benefits including:generous time...

  • Customer Service Representative

    4 days ago

    Fort Myers, Florida, United States Waste Pro Full time

    Join the Waste Pro Team and Snag a $1500 RETENTION BONUSSUMMARY OF POSITION:The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States American Health Associates Full time $35,000 - $55,000 per year

    :AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior...

  • Customer Service Representative

    7 days ago

    Fort Myers, Florida, United States Lee Health Full time $38,250 - $39,300 per year

    Location: North NaplesDepartment: LPG Family Medicine - North NaplesWork Type: Full TimeShift: Shift 1/7:00:00 AM to 6:00:00 PMMinimum to Midpoint Pay Rate:$ $18.75 / hourSummaryThe Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within...

  • Dispatcher

    2 days ago

    Fort Myers, Florida, United States USA Mulch Full time

    Dispatcher – Manufacturing (Orders, Ticketing, Invoicing, QuickBooks)Hours: 7:00 AM – 4:00 PM, Monday–FridayLocation: Fort Myers, FLType: Full-TimeSummaryWe are hiring an experienced Dispatcher for our manufacturing company. This position is responsible for taking customer orders, creating production tickets, coordinating with the manufacturing yard,...

  • Customer Service Representative

    5 days ago

    Fort Myers, Florida, United States Lee County Plumbing and Well Service Inc Full time $49,920 per year

    Job OverviewAre you outgoing and enjoy working with people all day every day? Do you have problem solving skills and the ability to prioritize and coordinate schedules? Lee County Plumbing and Well Service is looking to expand their customer service team, and would like a positive, team oriented, energetic individual to make an impact with the customers we...

  • Customer Service Representative

    1 week ago

    Fort Myers, Florida, United States US Water Services Corporation Full time

    U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states.The ideal...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States U-Haul Full time $25,000 - $50,000 per year

    Location:1840 W State Rd 84, Fort Lauderdale, Florida 33315 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Operations/Dispatch and Customer Service Support

    1 week ago

    Fort Lauderdale, Florida, United States Good Greek Moving & Storage Full time $40,000 - $60,000 per year

    Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?If so, LOOK no further  Good Greek Moving & Storage is expanding its team of professionals.  Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty...

  • Veterinary Customer Service Representative

    6 days ago

    Fort Myers, Florida, United States HomeVet USA Full time $36,000 - $72,000 per year

    Job OverviewWe are seeking a dedicated and compassionate Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and assisting with veterinary-related services. The ideal candidate will have a strong background in animal care and veterinary terminology, with the ability to handle pet...