Junior Technical Support Engineer

3 days ago

Melbourne, Florida, United States Cognyte Full time

Today's world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… 

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.  

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions. 

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

As a Cognyter you will:

· Deploy our systems at customer sites, conduct end-user training, and perform the Acceptance Tests for our unique GSM, UMTS, and LTE solutions

· Oversee projects from initiation to completion of the Acceptance Tests

· Prepare and update of project documentation

· On-site and remote technical support (Tier 2) for our systems for both software and hardware

· Constant communication and collaboration with in-house teams are necessary to ensure a successful customer experience

· Follow departmental processes and ensure KPIs are met

· Ability to take project requirements and ensure that are met before the deployment phase

*Must be able to commute to Melbourne, Florida - hybrid position*

For that mission you'll need:

  • Basic understanding or strong interest in intelligence technologies and methodologies
  • Familiarity or willingness to learn about Cell Site Simulators (CSS) and related communication systems
  • Interest in working with government security organizations (police, defense, or intelligence services). Prior exposure is a plus, but not required
  • Foundational knowledge or coursework in Telecommunications or Wireless Communications (GSM, UMTS, LTE)
  • Basic understanding or hands-on practice with Electrical or RF Lab equipment through studies, labs, or personal projects
  • Bachelor's degree or equivalent education in Telecommunications, Computer Science, or a related field
  • Some experience or strong motivation to learn about technical deployments, customer support, and user training
  • Good understanding of Windows OS and solid general IT skills
  • U.S. Citizenship required

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