Call Center Supervisor

Rowland Pest Management is currently hiring for a full-time Call Center Supervisor / Pest Control Customer Service Manager to manage our customer service representatives and oversee our office in the New Smyrna Beach, FL area. This office management position earns a competitive salary of $50,000-$65,000/year.

In addition to competitive pay and our exceptionally positive culture, we offer our Call Center Supervisor / Pest Control Customer Service Manager the following benefits:

• 401k with a 5% match
• Paid time off (PTO)
• Paid training

Additionally, we are proud of our:

• Upbeat work environment
• Fun co-workers
• Incredibly supportive management

Don't let us forget we provide free coffee and snacks to keep you fueled

So, now that you've learned the who, what, where, and why, you may be wondering HOW to apply? It's easy If you have call center or office management experience, just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

This full-time office management position typically works Monday - Friday with a rotating Saturday schedule.

As a Call Center Supervisor / Pest Control Customer Service Manager, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.

You diligently oversee the office, making sure leads are booked and the schedule is full It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service

ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.

We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.

OUR IDEAL CALL CENTER SUPERVISOR / PEST CONTROL CUSTOMER SERVICE MANAGER

• Effective communicator - excellent communication and customer service skills
• Natural-born leader - easily able to train a team toward success
• Go-getter - aims to accomplish objectives and surpass goals
• Detail-oriented - organized and precise for maintaining operations
• Success-driven mentor - effectively coaches a team to consistently meet department goals

If this sounds like you, keep reading about this great office management opportunity

REQUIREMENTS FOR A CALL CENTER SUPERVISOR / PEST CONTROL CUSTOMER SERVICE MANAGER

• Call center OR office management experience
• Proficiency with technology

If you meet the above requirements, we need you. Apply today to join our team

Location: 32168