Senior Business Analyst MMS – Supplier Performance

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Supplier Performance team is seeking a proactive and detail-oriented Senior Analyst to lead support operations and analytics initiatives within our Zendesk environment. This role will be responsible for managing Zendesk workflows, maintaining knowledge base content, and delivering actionable insights through advanced reporting and analytics. The ideal candidate will have strong technical skills, a passion for process improvement, and a collaborative mindset to support cross-functional teams.

Key Responsibilities:

• Represents the Merchandising function in business process evaluation, procedural development, systems requirements definition and systems functional design.
• Project/Initiative Management--Partners with senior and department management and cross-functional teams in determining and defining business need/requirements; project plans, risk assessments, communication, implementation, training and change management
• Manages the business and project team expectations including addressing project issues, changes; May directly supervise staff members in the development, implementation and support of applications and business processes to meet the client's business requirements.
• Driving the requirements gathering efforts for a project (either development or implementation), including managing the expectations of the project manager, the stakeholders, the project team and executive management.
• Proposing alternatives and solutions to requirements management for each project that most closely aligns with the specific timetables, objectives and business issues at hand.
• Consulting with cross-functional managers, project managers, management and customers to ensure that all projects undertaken adequately address requirement related issues. Understanding the business case behind all projects, including the motivating factors for all stakeholders. Working with the Business Manager to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes.
• Establishes and reports on metrics of assigned projects to gauge business value (ROI).; Audits and evaluates implemented projects (systems/processes, for example) to support continuous improvement opportunities.

Direct Manager/Direct Reports:

• Typically reports to Manager or Senior Manager Merchandise Mgt Systems
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• - Proficiency in Tableau or similar Business Intelligence tools
  - Strong understanding of data visualization concepts and best practices
  - Extensive experience developing in SQL
  - Experience with Google Cloud tools such as BigQuery and Cloud Storage
  - Python experience is a plus but not required

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Proficient in business process evaluation and procedure development; Demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.
• Previous experience supervising professionals
• Experience or in-depth knowledge of retail merchandising and/or logistics; possesses cross functional retail knowledge.
• Strong communication, analytical, organizational, leadership and teamwork skills; Demonstrated experience in process improvement and/or SDLC and project management methodology
• PC proficiency, including knowledge of worksheet, word processing, project management and presentation applications