Regional Maintenance Manager

JLL is hiring a Regional Maintenance Manager to Support State-of-the-art distribution centers *
Sign On Bonus Available *
The Regional Maintenance Manager leads a team of mid-level managers in delivering Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment across 6 -14 sites in North America. This position is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The Regional Maintenance Manager is part of a National Operations Team that provides services to the client across the United States, Mexico and Canada.

Essential Functions

• Ensure execution against contract KPIs and related client-RME strategies
• Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business
• Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers
• Set and enforce standards for each site which protects, maintains and improves the value of the client's assets
• Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits
• Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards (every time you enter a site)
• Intimately understand and report on site performance by way of operational metrics and weekly business reviews
• Drive innovation strategies and creative problem solving resulting in value creation for the client
• Network with other RMMs to ensure consistent deployment and execution
• Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs

CLIENT RELATIONSHIP MANAGEMENT

• Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds
• Establish deep relationships with safety program managers both client and on account
• Ensure KPI performance is achieved or exceeded (commercial impact)

LEADERSHIP WITH EMPLOYEES

• Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team
• Create a Proactive Safety Culture with all employees to Guarantee100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance
• Establish culture that promotes employee engagement and verify effectiveness
• Ensure sites are connected to the network for safety program elements
• Teach budgeting processes to ensure accountability of stewardship of client funds
• Mentor, coach and develop leaders, which promotes the employee experience with JLL
• Deliver an ethical, diverse and quality employment environment to all employees
• Create open channels of communications that establishes a link between "JLL" and each site
• Create talent pipeline within site to ensure continuity of performance and values
• Act as an avenue for escalations when employees are hindered in their mission
• Monitor and align the region's critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores
• Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like

JLL ACCOUNT MANAGEMENT

• Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through)
• Report variances and trends for all controllable budgets
• Ensure compliance with PO creation and invoice reconciliation processes
• Set clear, understandable and attainable site goals
• Establish a deep relationship with supporting HRA to support all personnel initiatives and activities
• Report on region performance to ensure accountability and a common understanding of successes, challenges and issues
• Ensure that all organizational goals are embraced and executed with precision
• Establish open lines of communication to build trust and provide unfiltered exchanges of information
• Utilize data to develop trends and insights that will drive continuous improvement in site performance