Business Operations Manager

Job Details

Description
BUSINESS OPERATIONS MANAGER – CHILDREN'S DAY PROGRAM
Full-Time, Salary $64,350-$67,500/year

Make a Real Difference Every Day:
Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

About DDI:
For nearly 65 years, DDI (Developmental Disabilities Institute) has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual. Our Direct Service Professionals (DSPs) are the heart of our mission, providing compassionate and individualized support.

The Role:
DDI's Business Operations Manager will oversee all aspects of the Student Enterprises delivered by our Children's Day Program. This position will ensure that our newly created Student Enterprises program sustains consistent growth and revenue while delivering meaningful vocational experience to the students that we support. This is the perfect opportunity for someone with retail store management experience and/or a strong vocational background that wants to help make a difference in their community.

What You'll Do

• Oversee all CDP Student Enterprises, including the school store, gift baskets, student artwork, media print, and branded merchandise, ensuring financial sustainability and alignment with strategic goals.
• Develop a unified business plan integrating all CDP microbusinesses under one brand, including an online marketplace, and collaborate with students and staff to generate and promote product ideas.
• Plan and manage production by identifying materials, manpower, techniques, equipment, and resources; teach applicable skills to students and organize manufacturing steps for student and staff participation.
• Delegate responsibilities to students, trainees, and staff across production, sales, and store maintenance, ensuring the store remains clean, presentable, and well-stocked.
• Manage inventory systems, purchasing plans, and supplier relationships to maintain optimal stock levels and meet sales goals efficiently.
• Research market trends and consumer needs to develop marketing strategies; collaborate with the Director of Communications and Government Relations to maintain and update microbusiness websites and advertising campaigns.
• Interface with programs to identify pre-vocational business activities and co-develop training programs with administrators to support student enterprises.
• Provide analytics on business activities, including sales performance, forecasting, and key performance indicators; manage day-to-day operations and metrics of online businesses.
• Supervise and train students in customer service, store upkeep, product promotion, and cross-functional skills to ensure consistent productivity and growth.
• Create and maintain schedules for daily responsibilities and promotional events, including holiday sales cycles, and guide students in advertising and distributing related materials.
• Identify and mitigate productivity bottlenecks, implement cross-training strategies, and manage controllable costs to sustain a profitable educational environment.
• Oversee implementation of educational goals, data collection, and progress monitoring related to student enterprise participation.
• Perform other duties as assigned.
• Must be able to lift/move up to 20 lbs. (mats).
• Must be able to kneel, twist and bend.
• Must be able to respond to fire alarms.
• Must be able to run after students up to 500 feet.
• Must be able to modify the area to secure the safety of children i.e. move/push tables and other heavy objects up to 20 lbs.

What You Need For The Role

• HS Diploma or equivalent.
• Proactive in-store planning skills.
• Excellent organization, communication, interpersonal, and customer service skills.
• Understanding and knowledge of sales and marketing.
• Ability to operate basic business software programs.
• Knowledge of business accounting principles and pricing research/comparison.
• Knowledge of data analysis and report writing.

Why You'll Love This Job

• Build Meaningful Relationships: Develop strong connections with individuals and their families.
• Learn and Grow: Benefit from ongoing training and professional development.
• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.

Here's How We Support You

• Comprehensive Paid Training: Get the skills you need to succeed.
• Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
• Retirement Security: 403(b) retirement plan.
• Invest in Your Future: Tuition reimbursement opportunities.
• Career Growth: Opportunities for advancement within DDI.
• And More: Paid time off and other valuable benefits

If You Are

• Empathic, compassionate, and patient
• Positive, energetic, and enthusiastic
• A good communicator and team player
• Passionate about making a difference

Then, we encourage you to apply and join the DDI team

When you join our team, you become part of the DDI Family Click here to watch our video to find out more about the DDI Family.

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.