Senior Data Analyst, Performance Management

Under direction, leads operating departments in identifying performance reporting requirements, implementing quality improvement efforts, and managing documenting processes for data collection. Manages various highly complex projects to track performance improvement and serves as liaison to achieve efficiencies and process improvements throughout the Authority.

Qualifications

PRIMARY RESPONSIBILITIES

• Performs analysis, prepares reporting, and provides recommendations for Authority departments related to Performance Management.

o Analyzes large and highly complex performance data sets using standard statistical methods and programming languages including data modeling.

o Creates spreadsheets, graphs, and charts to illustrate findings.

o Drafts clear and concise management reports.

o Provides recommendations based on performance analysis.

• Works with departments in developing and maintaining performance processes.

o Documents departmental processes and workflows to gain general understanding necessary to measure performance levels.

o Develops meaningful performance metrics that result in organizational and service improvements.

o Implements and maintains document data collection and reporting requirements.

o Provides on-going oversight and support to departments to ensure that measures are being used to effectively manage operations and affect improved efficiency.

• Reviews data from department reporting tools, analyzes data using performance management methods, and prepares analysis and conclusions to ensure department reporting tools are complete and accurate.
• Leads various projects with departments to improve performance and efficiency and reduce costs.

o Identifies and monitors project deliverables, scope, plan, issues, risks, and milestones.

o Establishes measures to determine success of projects (e.g., costs, scope, time, intended results).

o Ensures all targets and requirements are met.

• Assists management in gaining an understanding of the goals and objectives of performance management and how to incorporate the concept into their daily routine by providing solutions and answers to department's issues and questions relating to performance management.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position may include the following jobs:

Job Title

• None

CHALLENGES

• Synthesizing large amounts of data into meaningful results from numerous sources.
• Presenting and explaining complex, technical subject matter to a non-technical audience.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business Administration, Statistics, Computer Science, or a related field, plus one (1) or more years of experience in data analysis and/or implementing performance management programs, or an equivalent combination of education and experience relating to the position.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• In depth knowledge of data programming languages and data visualization tools Python, SQL, and PowerBI.
• Working knowledge of performance management principles and effective use of logic models.
• Working knowledge in developing and implementing performance measurement management systems.
• Working knowledge of performance measures and change management principles and practices.
• Working knowledge of data analysis techniques with an understanding of basic statistical concepts.
• Working knowledge of database, analysis, and presentation software: Microsoft Word, PowerPoint, Excel, Access, and SQL.
• Working knowledge of database, analysis, and presentation software: Microsoft Word, PowerPoint, Excel, Access, and SQL.
• Strong oral and written communication skills and ability to effectively communicate with a variety of audiences.
• Strong organization, analytical, and problem solving skills.
• Ability to manage multiple projects and balance multiple priorities, deadlines and budget constraints.
• Ability to multi-task and possess the flexibility to frequently transition from one project assignment to another.
• Ability to work effectively with a diverse group of stakeholders, to include senior management, project managers, and subject matter experts.

WORKING CONDITIONS

• General office environment.
• Required to travel to various CTA field locations and transit property locations.
• May be exposed to noise, machinery, and garage environment in field locations.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software (Microsoft Word, Power Point, Excel, Project).

Additional DetailsEmployees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

Primary Location: USA-Illinois-Chicago

Job: Performance Management

Job Posting: Nov 7, 2025, 1:50:53 PM

Position Type: Full-time Permanent (FTP)