RVP, Sales Development

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As the RVP of Sales Development, you'll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization, which is directly responsible for driving qualified leads and pipeline. We're looking for someone who can dive headfirst into this role and help Five9 lead this incredible organization with a focus on team development, culture, driving results, and enthusiasm.

What You'll Do:

• Focus on hiring, training, and leading a world class team of Sales Development Representatives (BDRs & LDRs) and Sales Development Managers
• Enable the organization in prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and helping to move opportunities towards a win
• Manage day to day operations (teaching, coaching, fixing bottlenecks)
• Provide accurate forecasting in
• Coordinate, manage, and conduct one-on-one and team meetings, and training sessions to ensure ongoing improvement and best-practice sharing amongst the team
• Create new trainings to teach our team new skills that will help them succeed in this role and in their career
• Be very comfortable in the ability to use data to back decisions and initiatives
• Monitor and analyze the BDR/LDR and Sales processes, metrics, and tools to maximize success
• Inspire and motivate the team to create an environment of openness, creativity, comfortability, and continuous improvement
• Work cross functionally with Sales Operations, Marketing, and other areas of the business
• Define and implement strategic initiatives to continue the growth and success of our SDR organization
• Other duties as assigned by leadership

You Might Be a Fit If:

• 6+ years of experience exceeding goals in a quota carrying prospecting and/or closing sales role
• 4+ year(s) of experience directly managing is encouraged (SaaS is preferred)
• Successful track record in a high-volume transaction sales environment
• Strong written, verbal, presentation and organization skills required
• You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you
• Manage daily working sessions with team and provide weekly training and enablement
• Evolve and strengthen the process for lead development that will help maximize revenue potential for company goals
• Work with senior leadership to address specific needs across the business to maximize revenue potential for company goals
• You are a self-starter with the ability to quickly identify problems and come up with solutions
• You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them
• You have strong experience running experiments (A/B testing methodology) to continuously improve processes
• You have strong knowledge of Sales Development efficiency tools – SFDC, Outreach, 6sense and others

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$121,500—$282,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.