Senior Employee Relations Manager

1 week ago

Goodlettsville, Tennessee, United States Dollar General Full time $90,000 - $120,000 per year
Work Where You Matter

At Dollar General, our mission is Serving Others We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

General Summary:

Responsible for providing strategic and inspirational leadership to a team of ER Managers while they support Field teams, Field HR Directors and Sr. Talent Manager's on employee relations issues. Analyze case details and facts, maintain objectivity, and collaborate with field management to ensure decisions support company policies, Dollar General values, and federal/state laws and regulations.

Job Details

Duties & Responsibilities:

  • Partner with Employee Relations Managers and or other DG departments to guide or conduct in- depth investigations on employee relations issues and/or termination, final counseling or demotion disputes. Ensure ER Managers are advising on proper documentation on cases, in particular Dollar General's zero tolerance policies. Provide guidance to ER Managers and instruct on consistent practices regarding terminations and progressive counseling.
  • Manages team development by assessing department needs, identifying gaps and planning appropriate steps to provide training for departmental requirements. Assist in the training of all new ER Managers to ensure all team members have the tools and training necessary to meet established goals. Measurement of ERMs goals will be used as part of the Sr. Managers measurement of effectiveness.
  • Conduct all District Manager investigations.
  • Represent Dollar General in legal proceedings. 
  • Analyze trends and provide direction to ER Managers as they communicate trends, provide training and show their footprint to the regions they support. Additionally, partner with HRDs, DVPs and RDs to provide additional support surrounding trends and training.
  • Participate in the development of the SOP and Employee Handbook.
  • Work with Risk Management, Law Department, HRSS, Operations, ERC and other strategic partners for efficiency and process improvement.

Knowledge, Skills and Abilities (KSAs):

  • Ability to lead and inspire a team of managers to not only conduct thorough and consistent investigations, but to be partners to the field team § Excellent problem solving and critical thinking skills.
  • Ability to effectively communicate verbally and in writing with all levels of the organization.
  • Strong attention to detail.
  • Keen awareness of FLSA, FMLA, ADA, Workers Compensation, Title VII and other employment related laws and regulations.
  • Ability to perform effectively under pressure and make objective decisions.
  • Excellent collaboration skills.
  • Ability to work efficiently in a fast-paced environment, including the ability to listen, respond, and electronically document cases.
  • Strong organization and time management skills.
  • Facilitation, negotiation, and mediation skills.
Qualifications

Work Experience &/or Education:

  • Bachelor's degree in human resources or related field preferred.
  • Five years of experience in HR, Employee Relations, Dispute Resolution, or other related field.
  • Two+ years of leading a team of 2 or more HR professionals.
  • Note: This position requires travel and overnight stays; a current driver's license and acceptable driving history is required.
  • SSC-based position.

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