Experience Specialist

Pay Range:$35 per hour. This is a contract role with no benefits.

Location: San Francisco, CA at The Forum at 425 Market

Work Hours:11am-4pm, Monday through Friday

Reports to: Our Tenant Experience Director on-site

Your Mission:

Your mission is to deliver exceptional hospitality to the tenants at 425 Market. As the face of our brand during every shift, you'll take full ownership of the member experience, greeting each person with warmth, attention to detail, and a commitment to five-star service. From the first impression to the smallest touch, you'll ensure every interaction feels thoughtful and elevated.

The Legacy You'll Leave:

As a result of your time in this role, you brought daily joy to hundreds of human beings who work in downtown San Francisco. You created such deep and meaningful relationships with building management teams, their tenants, and external partners that they never wanted Playbook to leave. Lastly, you supported the Playbook team and 425 Market in becoming the pillar of office rebirth in downtown San Francisco.

• Maintain a Pristine Facility: Keep The Forum tidy, organized, and fully operational to ensure a seamless member experience, performing checks regularly during each of your shifts. Regularly bus tables and restock amenities such as towels, locker room supplies, pantry items, and/or conference room supplies. Leave every space you enter in better condition than you found it.
• Five Star Hospitality Service: Ensure members receive an exceptional experience by providing a warm welcome and departure experience. You'll also oversee the upkeep of special touches, such as our spa-style signature fruit-infused water.
• Meetings & Event Support: Support your Tenant Experience Director with day-of event execution. This may include room setup and teardown, directing catering, contacting building maintenance or janitorial staff for urgent issues, and providing real-time support to event attendees with matters such as AV equipment, wayfinding, and questions about booking the space.
• Amenity Operations Support: Support the daily operations of the amenity floor by assisting tenants with general questions, helping with membership or booking needs, and ensuring the space remains clean, stocked, and welcoming. This will also include giving tours of the amenity areas and communicating any maintenance or A/V issues to the appropriate teams.

• You have 1+ years of experience in hospitality, event execution, and/or customer relations. You may have worked as an event coordinator at a luxury venue or as a concierge at a high-end hotel.
• You are technologically savvy and are comfortable navigating multiple software platforms at the same time, like GSuite and sound systems.

• A reliable team player. You show up. You live by the mantra "If you're not 15 minutes early, you're late." Your past managers would refer to you as dependable and collaborative. You thrive working as part of a team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to "pick up an oar" and do what's needed for your team to be successful.
• Flexible and adaptable. You are comfortable working across multiple locations, sometimes two in the same day, to support our operations where needed. You can adapt quickly to new surroundings and excel at solving problems with little guidance.
• Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you. You have an innate hospitality mindset and are happiest when you are serving others. You are energized by the opportunity to connect with hundreds of corporate tenants across Chicago.
• A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it's what makes you most effective. Everyone refers to you as a stellar multitasker.
• A stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you'll be engaging with different levels of stakeholders (office managers to C-Suite).

Our Core Values:

Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.