HR Specialist

Full Job Description

Position Summary

The HR Specialist supports the full spectrum of human resources operations within a fast-paced logistics environment. This role focuses on recruiting, onboarding, payroll processing, employee communication, and compliance, all while ensuring a smooth flow of HR activities that keep the logistics operation fully staffed and compliant.

In addition, the HR Specialist serves as a key point of contact between the company and its external HR vendors, including staffing platforms, background check services, payroll providers, and uniform suppliers. The ideal candidate is detail-oriented, efficient, and thrives in a dynamic setting compliant with Ceiba Route's policies and procedures, Amazon's policies, and government regulations.

Essential Duties and Responsibilities

Recruiting and Onboarding

• Oversee the recruitment pipeline, ensuring daily goals are met either directly or through coordination with external recruiters and/or partners.
• Post and manage job listings through online platforms such as Indeed and SmartRecruiters.
• Screen applicants, schedule interviews, and maintain clear communication through text, email, and phone.
• Review completed background checks (BGCs) and coordinate drug testing with external partners.
• Update HR systems with candidate status and ensure applicants are ready for training.
• Send onboarding and training communications to new hires, ensuring all pre-employment steps are complete.
• Collect and securely store hiring documents in HR systems.
• Confirm readiness for each new hire including completion of pre-requisites, documentation, logins, and understanding of work expectations.
• Draft and distribute official communications, including hiring notices, terminations, attendance updates, and HR policy changes.

Payroll and Timekeeping

• Review weekly timesheets for accuracy and compliance.
• Communicate with Delivery Associates and Dispatchers to correct discrepancies and escalate issues as needed.
• Process bi-weekly payroll accurately and on schedule.
• Coordinate with payroll and HRIS vendors (such as ADP Workforce Now) to troubleshoot system issues or resolve pay-related discrepancies.

Employee Communication and Relations

• Maintain positive working relationships with employees at all levels, supporting engagement, attendance, and retention initiatives.
• Respond to HR-related inquiries from employees in a timely and professional manner.
• Support daily HR operations by liaising with managers and dispatchers to ensure smooth communication and workforce alignment.
• Help manage attendance tracking, recognition programs, and other HR initiatives to build a positive work culture.

Vendor Engagement

• Manage procurement of uniforms, safety gear, and office supplies as needed.
• Build and maintain vendor relationships with staffing agencies, payroll providers, and benefits partners.
• Ensure vendor service levels meet company standards, tracking performance and escalating issues when necessary.
• Oversee monthly recognition programs (e.g., DSP Swag) by coordinating with suppliers to manage inventory and fulfillment.

Engagement, Compliance, and Reporting

• Manage monthly employee surveys and Internal Audit & Quality (IAQ) reporting.
• Communicate benefits information and assist employees with enrollment or eligibility questions.
• Coordinate company events and recognition initiatives to promote engagement and morale.
• Manage workers' compensation claims, ensuring prompt and accurate communication with insurance carriers and employees.
• Assist with bi-annual HR and compliance audits to ensure records, training, and certifications are up to date and properly documented.

Core Competencies

• Recruiting & Onboarding
• Vendor Coordination & Relationship Management
• Payroll Administration & Timekeeping
• Employee Communication & Engagement
• Compliance & Documentation Accuracy
• Analytical Thinking & Problem Solving
• Team Collaboration & Adaptability

Qualifications

• High school diploma or GED required; Associate or Bachelor's degree in Human Resources, Business, Logistics, or a related area preferred.
• 2–4 years of HR experience.
• Working knowledge of ADP Workforce Now, SmartRecruiters, or similar HRIS platforms.
• Excellent organizational and time management skills.
• Proven ability to handle confidential information with discretion.
• Strong interpersonal and problem-solving skills in a fast-paced environment.
• Bilingual (English and Spanish) preferred.

Physical Demands and Work Environment

• May require standing for extended periods and occasional lifting (up to 50 lbs).
• Typical 8-hour shift, with occasional flexibility for peak staffing or payroll deadlines.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person