fia employee benefits service manager

It's about supporting people.

Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-orientated mindset? Are you ready to provide next level support to help deliver top-quality experience and service? If so, the FIA Commercial Account Manager could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Employee Benefits Service Manager with Frost Insurance Agency, you are responsible for managing the planning, organizing, staffing, and operating activities of the Employee Benefits division, while creating and maintaining sales, service, and quality standards. You provide stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files. You will use your collaborative mindset, analytical skills, and desire for constant improvement to maintain and expand all assigned accounts and provide technical expertise to your Employee Benefits staff.

What you'll do:

• Responsible for the direct supervision of daily activities for assigned Employee Benefits Account Managers and Employee Benefits Account Representatives, including hiring, training and development, performance, promotion, and counseling actions.
• Conduct file audits to assure compliance with established workflow and procedures
• Allocate and adjust workloads between Employee Benefits Account Managers and Employee Benefits Account Representatives as necessary
• Assist in the analysis of account risk for new and renewal accounts
• Participate in the selection of new Employee Benefits employees
• Review subordinates' performances and conduct formal performance appraisals
• As needed, may handle a small book of business
• Participate in the creation of the annual Employee Benefits department strategic action plan and implement the tactical plan to meet established goals
• Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Texas General Lines Agent License: Life, Accident, Health and HMO or ability to obtain within 90 days.
• Excellent written and verbal communication skills.
• Organizational skills.
• 5+ years experience in Employee Benefits.
• Proficient in Microsoft computer applications.

Additional Preferred Skills:

• Bachelor's degree
• Insurance professional designations such as: Accredited Customer Service Representative (ACSR), Certified Employee Benefit Specialist (CEBS), Registered Health Underwriter (RHU), Chartered Life Underwriter (CLU).
• Experience in staff management.

Frost Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.