Third-Party Help Desk Specialist II

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

As a Third-Party Help Desk Department Specialist II, you are a direct resource for pharmacies in resolving Pharmacy Third Party claims processing issues, as well as assisting pharmacy staff on billing procedures. Responsibilities include troubleshooting and determining the source of a Third-Party problem, reacting to the issue in a timely manner, following up with a resolution to the pharmacy and educating pharmacy staff on billing procedures.

• Answer pharmacy calls about Third-Party billing, assist retail pharmacies and ensure issues are identified and resolved promptly.
• Thorough documentation of calls into a proprietary call management system for resolving, escalating, tracking, and reporting of Third-Party billing issues.
• Serve as a liaison between pharmacies and insurance plans to assist in resolving prescription billing issues.
• Service to pharmacies includes flexibility in shift schedule to include evenings and Saturdays.
• Assist other departments with specific projects as assigned.
• Cross-train in other areas within the department.
• Understand and respond to internal edits (proprietary billing blocks) to ensure accurate and compliant billing. 
• Troubleshoot and communicate pharmacy billing and procedural issues to other internal departments for resolution.
• Simultaneously work with as many as 10 applications and programs to assist stores in accurately locating or adjusting billing information to serve pharmacy customers.
• Ability to set priorities, plan, and coordinate work activities, as well as manage time and resources so that work objectives are accomplished within the time standards of a call center environment.

We are looking for candidates who possess the following:

• Licensed/certified technician or minimum 2 years of retail pharmacy or equivalent experience preferred.
• High School diploma or equivalent required
• Problem-solving abilities and attention to detail.
• Familiarity with multiple pharmacy software systems a plus.
• Excellent customer service skills.
• Knowledge of Third-Party processing and NCPDP Industry Standards preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Excellent written and verbal communication skills.
• Strong follow-through skills with focus on problem resolution.
• Ability to multi-task and prioritize workload.
• Readily adapts to new systems and processes.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

The pay range is $22.85 to $30.00 per hour. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO Vacation pay/Flexible Time Off, paid holidays, bereavement pay and retirement benefits (such as 401(k) eligibility). 

 

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A copy of the full job description can be made available to you.