Quality Assurance Specialist

Compensation Range: $65,000 - $70,000 yearly commensurate with experience 

Benefits: 
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

Overview: 

The Quality Assurance Specialist (QAS) supports a comprehensive quality assurance program for Housing Works' Behavioral Health programming to ensure operating regulations for services are in compliance with state agencies, funders, and providing quality clinical care, primarily through comprehensive chart reviews. In this regard, the QAS ensures that programs, services, and facilities meet minimum acceptable standards, as defined in statutes and regulations, and that appropriate managerial oversight of programs and services exist to reasonably assure efficient and effective delivery of intended programs and services to the public. The QAS may also work as a liaison to state agencies Technical Assistance Support to attain and maintain established standards, as well as efficient and effective management practices.

This is a 100% remote position. Candidates must have an active behavioral health license in NY State (LCSW, LMSW, LCAT, LMHC). Eligible to obtain up to 18 free Social Work CEs per year through internal training offerings

Responsibilities: 

Primary:

• Complete monthly chart reviews of behavioral health programs; amount each month may vary based on program enrollment and program needs.
• Ensure regulatory adherence to pre-admission and admission procedures, criteria set forth for continued stay, and required discharge procedures.
• Review and audit admission assessments.
• Review and audit in accordance with clinical quality indicators, such as provided diagnosis basis in current DSM, assessment of level of care, and other appropriate care/admission indicators.
• Ensure appropriate protocol for outpatient care is documented in accordance with state agency and Housing Works' guidelines.
• Audit completion and timely submission of clinical documentation within client's chart to follow state and/or internal agency regulatory standards.
• Provide clinical assessment based on chart review on program practices/implementation of admission/treatment/discharge processes and training requirements.
• Provide technical assistance to behavioral health programs to support improvement of program performance with compliance, including conducting in-service trainings to behavioral health team members.
• Complete standardized review of behavioral health staff's compliance efficiency to utilize in assessing ongoing compliance of providers.
• Participate in agency and behavioral health departmental meetings that may be held on a weekly, bi-weekly, and/or monthly basis.
• This may include interdisciplinary and/or cross-departmental meetings. Identify challenges and shortcomings within clinical documentation that may influence corrective action steps geared towards improved adherence towards regulatory standards.
• Auditing data entry and generating reports as requested.
• Audit processes and report risk and/or billing issues in a timely manner.

Secondary:

• Perform other duties and special projects as requested by supervisor.
• Participate in advocacy efforts and direct action to end the twin crises of homelessness and AIDS.
• Engage in monthly in-service training and other external trainings that are relevant to supporting or enhancing behavioral health program compliance.

• Master's Degree in the behavioral health from an accredited university (MSW, MA Psychology, MA in Mental health counseling, MA in art therapy)
• Must be a Licensed Qualified Health Professional (LCSW, LMSW, LCAT, LMHC)
• Experience with diagnosis/treatment in an OASAS and/or OMH licensed program.
• Demonstrated experience in collaborative projects involving multiple project partners, possessing strong written and verbal communication skills, organizational skills, and demonstrated experience with working as a member of a team.
• Ability to present information in a one-on-one and small group situation.
• Proficient in Microsoft Office programs, particularly Excel and Word.
• The equivalent of two (2) years' experience in planning and coordinating quality assurance initiatives [preferred].

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.  Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.  If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at  

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit  

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU