Front Desk Supervisor

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi is currently searching for a remarkable Front Desk Supervisor for the DoubleTree by Hilton St. Paul Downtown in St. Paul,

Minnesota.

**The Front Desk Supervisor will work full-time and must be open to a varied schedule. You will primarily work 1st and 2nd shift hours. However, you must also be open to working 3rd shift hours should there be a call in. Scheduled days and times are based off of business needs. *

At the DoubleTree St. Paul - Downtown, we pride ourselves on creating memorable experiences for our guests. Nestled in the heart of Downtown St. Paul, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.

GENERAL PURPOSE:

Assist the Front Office Manager in the daily operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding guest service goals.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Assist in supervising the front desk function.

• Ensure staff are properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures.

• Monitor performance and recommend corrective or disciplinary action and alert management of potentially serious issues.

• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Perform other duties as assigned which may include guest room tours, concierge services, bell assist, and any special guest requests.

• Assist the Front Office Managers on system training and executing all Front Office procedures.

• Routinely check in/check-out guests, answer phones, make reservations, and assist staff with job functions.

• Respond appropriately to guest complaints.

• Make appropriate service recovery gestures in accordance with established guidelines.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Assist Front Office Managers in the execution of their duties as requested / needed.

• Perform the duties of Guest Service Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.

• Overnight shifts may be required.

SUPERVISORY DUTIES – Assist the Front Desk Manager with managing the Front Desk Agents.

JOB QUALIFICATIONS

• 2+ years of Front Office/Guest Relations experience including Supervisory training/experience in a hotel required.

• Extensive knowledge of the Hilton Honors and/or IHG Programs preferred

• Must be at least 18 years of age or older.

• High School Diploma/GED – preferred but not mandatory.

• Thorough organization and time management skills to complete tasks efficiently and timely.

• Ability to multi-task and work with a sense of urgency in a fast-paced environment.

• Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

• Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank

• Able to perform all essential duties and responsibilities with or without reasonable accommodation.

PHYSICAL ENVIRONMENT:

• Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.

• Ability to lift and transport luggage weighing up to 35 lbs.

• Ability to analyze information and make effective judgments.

• Must be able to stand for long periods of time.

At The DoubleTree by Hilton St. Paul - Downtown we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.