Information Technology Support Specialist
7 days ago
Title: IT Operations and Customer Support Specialist (Junior-to-Mid Level)
Location: 1200 Senate Street, Ste 200, Columbia, SC Onsite)
Note: At least one year of experience in an IT support role, preferably in a formal government setting.
Job Overview:
This position combines IT operations and customer support functions within a financial/banking work environment. The role focuses on providing technical support and ensuring smooth IT operations, requiring a high level of professionalism.
Key Responsibilities:
- Customer Support Functions:
- Support for MS Windows (10, 11) and MS Office Suite
- Local and network printing support
- Audio/visual connectivity in conference rooms
- Office network wired and wireless connectivity
IT Operations Support Functions:
- Conduct information security audit research
- Coordinate with third-party vendors
- Manage asset inventory and perform asset management tasks
- Imaging and building computers
- Contribute to process and procedure documentation updates
- Use of a ticketing system (Help Desk/ITSM) to track all work
Required Skills:
- Minimum two years of experience in IT End User Support
- Proficiency with Microsoft Windows 10 and 11
- Experience with Microsoft Office Suite
- Printer and hardware/laptop support
- PC imaging and building
Preferred Skills:
- A+ Certification
- Experience with End User Network Support
- Exposure to Information Security
- On-site/In-person IT Support experience
- Familiarity with MS Teams
- Asset Management experience
- Experience with Help Desk Ticketing Systems (ITSM)
- Background in banking, finance, legal, judicial, or accounting sectors (a plus)
Candidate Profile:
- At least one year of experience in an IT support role, preferably in a formal government or corporate setting
- Professional maturity is highly valued over technical skill
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