Full Time Sales Trainee
2 weeks ago
At our premier business consulting firm, you'll partner with the globally recognized AT&T brand in the vibrant Fort Lauderdale market. We value growth, professionalism, and results and we'll train you to excel in high-quality customer interactions, product expertise, and sales fundamentals.As a full-time Sales Trainee, you'll shadow, learn and grow your skills to represent AT&T in person. Starting with training and hands-on coaching, you'll progress toward full responsibility for customer support, upselling, and service recommendations.
What You'll Do as a Full Time Sales Trainee:
- Be the face of AT&T for customers in Fort Lauderdale, assist in person with wireless, internet, TV services and device questions.
- Resolve support inquiries, troubleshoot service issues, guide customers through plan features and device setups.
- Participate in activations, account updates, renewals, and service transitions under supervision.
- Learn to use CRM/ticketing systems and maintain accurate interaction records.
- Identify opportunities for upgrades or additional services by understanding customer needs.
- Work toward meeting benchmarks in customer satisfaction, service performance and sales goals.
What We're Looking For in a Full Time Sales Trainee:
- High school diploma or GED preferred
- Experience in customer service, technical support or sales is a plus.
- Strong verbal and written communication skills, you'll interact directly with customers and need to explain things clearly and empathetically.
- Ability to multitask, stay organized, adapt in a dynamic environment.
- Basic comfort with technology.
- Positive, professional demeanor with customers and team members.
- Reliable transportation
Job Type: Full-time
Pay: $47, $57,000.00 per year
Work Location: In person
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