Technical Sales Engineer

Summary/Objective:

The Technical Sales Engineer is a multi-faceted position that allows the individual to work in several areas of the company from customer support and service.  Along with being very hands on as it relates to customer accountant maintenance and product knowledge.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Support role in parts delivery and repair
• Identify areas for improvement and communicate these issues with engineering and production.
• Train customers on technical aspects of our products
• Collaborate with sales teams to understand customer requirements and provide sales support.  
• Recommend changes or upgrades.
• Work with customers on proto install of products.
• Service product in the field
• Maintenance of accounts in a sales support role
• Train service centers on Airxcel product.
• Notifies supervisor of issues as necessary.
• Work closely with customers on issues they may face
• Follows all safety rules.
• Maintain a clearly organized workspace.
• Performs other duties as requested to full accountability.

Characteristic Duties:

• Ability to follow instructions and take direction with a positive attitude
• Ability to work with others
• Good interpersonal skills
• Ability to adapt to change and work in a fast-paced environment
• Ability to maintain a good attendance record
• Ability to maintain focus and situational awareness

Competencies:

• Hands on
• Strong mechanical and electrical background
• Strong organizational and multitasking skills
• Strong attention to detail and accuracy
• Ability to lift heavy items and work on your feet for extended periods of time
• Ability to work within tight deadlines
• Excellent communication and customer service skills (verbal, non-verbal and written)
• Strong sense of urgency when required
• Basic computer skills

Supervisory Responsibility:

N/A

Work Environment:

This job operates in a warehouse and manufacturing environment, many times the job is completed by traveling to or working on site at the customer location. At other times you will be based in Elkhart at a warehouse.  This list is not all inclusive.

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, stand, sit; talk, hear, and use hands and fingers to lift, operate equipment, use scanner, phone and computer. The employee may be required to lift/move up to 50 pounds. Must be able to traverse distribution warehouse and may access a variety of spaces and shelving units by stretching, squatting, bending, stooping and reaching.

Position Type and Expected Hours of Work:

This is a full-time position and hours of work and days are Monday through Friday, 5:00am to 1:30pm  

Some overtime may be required.

Travel:

 Frequent local travel

Required Education and Experience:

• High school diploma or equivalent
• Associates or bachelors preferred

Preferred Education and Experience:

• Previous experience with customers, sales and engineering

EEO Statement:

All divisions of Airxcel provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:

Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.