Customer Service Representative

7 days ago

Columbia, Maryland, United States Niche Polymer Full time $60,000 - $80,000 per year
:

Supply Chain:

  • Enter Incoming POs and send to vendors
  • Coordinate incoming and outgoing loads with trucking and ensure warehouses are kept updated on pickup / shipping dates
  • Manage incoming loads and ensure paperwork is correctly compiled, entered in webtools and sent to accounting for processing
  • Work with export team and act as backup for bookings and export documentation
  • Setup and coordinate pickup for export loads coming requiring outside carriers
  • Keep export freight rate chart updated and request new quotes as new lanes are requested

CSR:

  • CSR for WCP POs and sending order confirmations as POs are approved
  • Keep Niche / IEI incoming and outgoing reports up to date, coordinating with customers and CSR on all loads
  • Ensure shipping documents and material certs are sent to customers as loads are shipped
  • Enter freight invoices into system for processing and confirm all information is correct
  • Finalize POs as they are received and follow up with warehouses on receiving paperwork
  • Backup CSR for Niche as needed

Requirements:

Education & Experience

  • Bachelor's degree in Supply Chain Management, Business Administration, or related field preferred (or equivalent experience).
  • Minimum 3–5 years of experience in supply chain operations, logistics coordination, or customer service within a manufacturing or distribution environment.
  • Experience working with vendors, carriers, and warehouse operations.

Technical Skills

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP systems or web-based logistics tools (e.g., WebTools, SAP, Business Central, etc.) preferred.
  • Strong data entry accuracy and attention to detail when processing POs, invoices, and shipping documentation.
  • Knowledge of domestic and international shipping processes, including export documentation and freight booking.

Communication & Coordination

  • Excellent written and verbal communication skills for interaction with vendors, customers, and internal teams.
  • Ability to coordinate multiple priorities such as scheduling, shipping, and customer updates in a fast-paced environment.
  • Strong follow-up and organizational skills to ensure timely completion of documentation and accurate reporting.

Analytical & Problem-Solving

  • Ability to troubleshoot issues with orders, freight, and documentation while maintaining accuracy and compliance.
  • Strong analytical mindset to manage freight rates, verify invoices, and identify cost-saving opportunities.

Other Requirements

  • Understanding of freight terms, Incoterms, and export logistics regulations is a plus.
  • Must be highly dependable, proactive, and capable of working independently or as part of a team.
  • Flexibility to provide backup support for CSR and export functions as needed.

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