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Dental Front Office and Treatment Coordinator

3 weeks ago

Las Vegas, Nevada, United States Exceptional Dentistry Full time

Exceptional Dentistry is a premier, concierge-style dental practice seeking a polished, detail-oriented Front Office and Treatment Plan Coordinator to join our team. This role is ideal for a professional who excels in patient communication, organization, and financial coordination while delivering an elevated, hospitality-driven experience from the first phone call through treatment completion.

The Front Office and Treatment Plan Coordinator serves as a primary point of contact for patients and plays a critical role in case presentation, scheduling, and financial coordination. This position requires professionalism, emotional intelligence, attention to detail, and the ability to guide patients confidently through complex treatment plans in a high-end practice environment.

Key Responsibilities

· Greet patients warmly and manage all front desk interactions with professionalism and discretion

· Answer phones, manage scheduling, and coordinate appointments efficiently

· Present treatment plans clearly and confidently, including sequencing, timelines, and financial options

· Review insurance information and explain benefits in a clear, patient-friendly manner

· Collect payments, process transactions, and manage patient checkout accurately

· Coordinate financing options and assist patients with payment arrangements when applicable

· Ensure smooth handoffs between clinical and administrative workflows

· Maintain accurate patient records, financial notes, and treatment documentation in Dentrix

· Support new patient onboarding and ensure a seamless, luxury patient experience

· Follow up on unscheduled treatment and maintain treatment plan acceptance metrics

· Uphold confidentiality, professionalism, and compliance with all HIPAA and office policies

Qualifications

· Minimum of 1 to 2 years of experience in a dental front office or treatment coordination role preferred

· Strong competence with Dentrix practice management software

· Experience presenting treatment plans and discussing financial arrangements with patients

· Knowledge of dental procedures, terminology, and treatment sequencing

· Excellent verbal and written communication skills with a warm, confident demeanor

· Strong organizational skills and attention to detail

· Ability to manage multiple priorities in a fast-paced, high-expectation environment

· Professional appearance and a hospitality-focused mindset

  • Familiarity with dental coding (CDT/ADA, ICD-9/10), billing procedures, insurance verification, and health information management
  • Strong understanding of dental terminology and clinic workflows
  • Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (10 key typing)
  • Exceptional communication skills with professional phone etiquette and customer service experience

Compensation and Benefits

· Competitive compensation based on experience

· Paid time off

· Paid sick leave

· Health insurance stipend

· Profit sharing opportunities

· Continuing education support and growth opportunities

What Sets Exceptional Dentistry Apart

· A quality-focused, concierge-style practice emphasizing patient experience over volume

· A supportive, professional team culture with high standards and mutual respect

· Leadership committed to long-term growth and team development

· A consistent schedule that supports work-life balance

How to Apply

Please submit your resume and a brief cover letter explaining your experience and interest in joining a luxury dental practice.

Exceptional Dentistry is an equal opportunity employer committed to excellence in patient care and team culture.

Job Type: Full-time

Pay: $ $32.12 per hour

Expected hours: 36 – 40 per week

Benefits:

  • Employee discount
  • On-the-job training
  • Opportunities for advancement
  • Paid orientation
  • Paid sick time
  • Paid time off
  • Paid training

Application Question(s):

  • Have you worked in a fee-for-service or high-value treatment environment? If so, please describe.
  • How do you handle patient hesitation or objections when reviewing recommended treatment?
  • What systems or habits do you use to stay organized and follow up on unscheduled treatment?

Experience:

  • Dental office: 1 year (Preferred)

Ability to Commute:

  • Las Vegas, NV Required)

Work Location: In person