Claims Tech Specialist

About Us:

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview:

Selective Insurance is seeking an E&S Liability Claims Technical Specialist to handle both non-litigated and litigated Excess & Surplus General Liability claims. This is a remote position.

Responsibilities of this position include investigation, coverage analysis, risk transfer, evaluation, negotiation, and disposition of assigned claims. Must have expertise in handling a claim from start to finish including the initial contact with the insured, doing an investigation, conducting a full coverage review, tendering and responding to tenders, and identifying relevant legal and coverage issues. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities:

• Investigate litigated and non-litigated claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. Attend mediations and trials as needed.
• Analyze information, including depositions, expert reports, attorney evaluations, gained from discovery during litigation and pre-suit investigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence.
• Investigate coverage and draft tenders, responses to tenders, and draft coverage letters.
• Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents.
• Evaluate, negotiate and settle claims within delegated authority. Handle non-litigation and litigation files from start to finish.
• Update MCS on a continual basis to accurately reflect status of each assigned file. Do a full liability and damages analysis.
• Receive and approve expenses incurred to investigate, process, and handle a claim.
• Prepare check requisitions for all loss and expense payments.
• Explore salvage and subrogation potential on all claims.
• Prepare for and participate in claims review and settlement conferences.
• Close claim by issuing check or disclaimer and secure appropriate releases.

Qualifications:

Knowledge and Requirements

• Prior experience handling litigation preferred.
• Excellent Customer Service Skills required
• Multi State Licensing

Education and Experience

• College degree preferred.
• Minimum 7 years claims handling experience
• Excess Surplus experience is a plus but not necessary.

Total Rewards:

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range: USD $84, USD $127,000.00 /Yr. Additional Information:

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.