Patient Access Lead Rep-Patient Access

2 weeks ago

Columbus, Ohio, United States Nationwide Children's Hospital Full time $45,000 - $70,000 per year

Overview:

Thursday 6:30pm-5:00am

Friday & Saturday 6:30pm-6:00am

Job Description Summary:

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate

Job Description:

Essential Functions:
  • Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
  • Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
  • Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
  • Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival.
  • Assists in training new Patient Access staff and maintain staff work schedules.
  • Ensures appropriate tools are available and working properly for staff to complete their jobs.
  • Maintains WQ's and monitors quality and productivity and reports to supervisor.
Education Requirement:

Associate's Degree or equivalent combination of education and experience, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:
  • Demonstrated ability to effectively interact with peers in problem solving.
  • Demonstrated traits of teamwork, cooperation, and displays a positive attitude.
  • Excellent communication and customer service skills.
  • Detailed understanding of the revenue cycle and its impact on the hospital's bottom line.
  • Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate.
Experience:
  • Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
  • Experience in a healthcare environment, preferred.
Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

  • Ambulatory Patient Access Rep

    1 week ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Overview:Fulltime, Benefits eligible roleWork Hours: Monday - Friday 8:00am - 4:30pmJob Description Summary:Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best...

  • Patient Access Rep

    2 weeks ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time $40,000 - $60,000 per year

    Overview:20 hours per week. Flexible hours Monday-Friday 8am-8pmJob Description Summary:Responsible for the scheduling and registration of inpatients and outpatients and/or the actual insurance authorization or precertification for provided services.Obtains accurate insurance and demographic information to ensure that optimum payment is made to the hospital...

  • Patient Access Representative-Patient Access Emergency Room

    2 weeks ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time $45,000 - $55,000 per year

    Overview:Sun-Wed 5p-930p Job Description Summary:The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best...

  • Patient Access Supervisor

    7 days ago

    Columbus, Ohio, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health PartnersEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Representative

    1 week ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Overview:Sunday-Tuesday8am-2pmJob Description Summary:The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best...

  • Patient Access Representative- Contingent

    6 days ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Overview:Willing to work mid-shift and night shifts, as well as travel to various locations as needed. Must be able to work 32 hours per month, with 16 of those hours at the main campus emergency room.Job Description Summary:The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling...

  • Detail Physician Account Rep

    5 days ago

    Columbus, Ohio, United States Access Pharmaceutical Full time

    Access Pharmaceuticals is committed to the Pharmaceutical / Medical industry as we believe our success comes from our talented and engaged employees as well as national Pharmaceutical Representative team. We believe our employees is Access's greatest strength as an organization and also represent our competitive advantage. Access Pharma is privately held and...

  • Patient Access Representative

    5 days ago

    Columbus, Ohio, United States Prairie Ridge Health Full time

    Prairie Ridge Health is looking for a team member to join our Registration Department in the role of Patient Access Representative. This position is a 0.58 FTE (23 hours per week). This position will work various day shifts including rotating weekends and holidays. This role is one of the first points of contact for PRH and will be expected to...

  • Patient Access Representative- Programs

    1 week ago

    Columbus, Ohio, United States M2S Group Full time

    ORGANIZATION INFORMATION:Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 17...

  • Patient Access Representative

    7 days ago

    Columbus, Ohio, United States Southeastern Gastroenterology Associates Full time

    Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like...