Patient Access Representative- Programs

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

HOURLY RATE: $14.95-$19.33 per Hour

POSITION SUMMARY:

The intent of this essential position is to provide front-line customer service to all agency visitors by staffing the receptionist area, provide data entry support, and administrative support for staff when needed. The Patient Access Representative is responsible for the front office/receptionist operations and providing general clerical support. The Patient Access Representative is often the first point of contact for all phone/in-person visitors.

ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to providing customer service filing, sorting, coordinating mail, utilizing a computer for data entry, conducting research, interacting with others, coordinating multiple schedules and proofreading.

MAJOR AREAS OF RESPONSIBILITIES:

• Oversee the operations of the receptionist duties, including but not limited to, greeting in-person visitors and

answering incoming phone calls

• Manage office by ordering supplies and maintaining office equipment
• Schedule patient appointments for counseling and other programs, as necessary and appropriate
• Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due, if applicable
• Update patient information on an as-needed basis, if applicable.
• Provide assistance to office staff as needed, including tracking of various items and maintaining data in computer; Prepare reports based on data
• Coordinate back up staffing for front-end/reception services
• Work with IT to set up technology as needed for meetings and new staff
• Courier mail between offices, if applicable
• Assist staff with mailing needs, including sending and tracking mailing and sorting and ensuring proper delivery of mail/packages to appropriate staff
• Organize and maintain meeting rooms and lobby magazines, pamphlets, and other materials
• Ensure that the office is kept tidy and work with appropriate staff as cleaning or other services are needed
• Responsible for scheduling conference rooms and meetings, including the use of space for external groups
• Write/draft and type correspondence, reports, minutes, newsletters, and other documents
• Participate in department and agency projects as assigned
• Coordinating client care, as necessary, to link patient with the most appropriate service

EDUCATION/LICENSURE:

• High School degree or equivalent

Knowledge, Skills, Abilities and other Qualifications:

• Minimum of two years of similar experience preferred
• Strong oral and written communications abilities, including drafting correspondence.
• Experience with and ability to provide high quality customer service.
• Must be courteous, friendly and customer-focused.
• Experience with data collection and data entry
• Ability to operate a multi-line telephone system.
• Must have strong time-management skills and ability to manage multiple projects and tasks.
• Must have excellent typing and database entry skills along with good communication and writing skills.
• Experience and proficiency with a range of computer software and platforms, including MS Outlook, Word, and Excel.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Must be able to maintain individuals' confidentiality.
• Reliable transportation, driver's license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.