Communications Center Operator I

5 days ago

Houston, Texas, United States Texas Children's Hospital Full time $45,000 - $55,000 per year

We are searching for a Communications Center Operator I (Evening shift) - someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Think you've got what it takes?

Job Duties & Responsibilities

  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Completes page requests to hospital staff as appropriate
  • Connects calls to a requested extension, department, or individual as quickly as possible
  • Provides patient information to callers as allowed under Hospital policy and federal and state regulations
  • Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
  • Queries the appropriate system for the desired name, department, or other information
  • Processes long-distance calls for certain departments.
  • Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
  • Performs other essential job-related duties.

Skills & Requirements

  • H.S. Diploma or GED required
  • Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred

Note: 2nd shift 2:00pm-10:30pm, working every other weekend rotation.

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