Community Health Care Worker

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Community Healthcare Worker assists the Integrated Care Team (Primary Care Provider, Nurse/Medical Assistant, Nurse Navigator, Case Management) by proactively coordinating care for patients to facilitate the achievement of quality and cost effective health outcomes.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

Education and Certifications:

• High school graduate
• Minimum of one (1) year experience working in a related role within the healthcare or social services setting
• Must achieve certification as a Community Health Worker in the State of New Mexico within one (1) year from hire
• Must have reliable transportation to make home visits as needed within San Juan County

Preferred Qualifications:

• Associate or higher degree in a related field of study
• Five (5) or more years of experience working in a related role within the healthcare or social services setting
• Certified Community Health Worker in the State of New Mexico
• Multilingual – English, Spanish and/or Navajo

Duties and Responsibilities:

• Ability to provide excellent patient care with families based on mutual trust and respect
• Articulate; good communication skills with patients in person, telephone, virtual and/or e-mail
• Good problem-solving skills
• Knowledge of computer operation
• Excellent customer service skills
• Professional and caring manner with patients, clients, and families
• Self-Starter with strong verbal and written communication skills
• Experience with Motivational Interviewing strongly preferred
• Bilingual (English/Spanish) or (English/Navajo) preferred
• Knowledge of local community resources
• Experience with Electronic Health Records
• Supportive of and responsive to the provider needs and acts in an organized and adaptable manner
• Maintains confidentiality and privacy of the patient
• Punctual and dependable
• Strives to consistently achieve excellence in all assignments, tasks, and goals
• Provides personalized care and assistance to patients, following the SJRMC Mission, Vision and Philosophy
• Documents pertinent information in a legible manner, and in accordance with clinic and regulatory standards
• Communicates with patients, utilizing excellent verbal and writing skills, as directed
• Exercises sound patient care judgment and excellent customer service at all times
• Assumes responsibility and assists in anticipating, identifying, and solving problems
• Collaborates with the clerical and clinical staff to provide excellent patient care and customer service
• Each employee is responsible for implementing SJRMC's Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Punctual and dependable
• Strives to consistently achieve excellence in all assignments, tasks, and goals
• Provides personalized care and assistance to patients, following the SJRMC Mission, Vision and Philosophy
• Documents pertinent information in a legible manner, and in accordance with clinic and regulatory standards
• Communicates with patients, utilizing excellent verbal and writing skills, as directed
• Exercises sound patient care judgment and excellent customer service at all times
• Assumes responsibility and assists in anticipating, identifying, and solving problems
• Collaborates with the clerical and clinical staff to provide excellent patient care and customer service

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