Community Manager- Market Rate

4 days ago

Detroit, Michigan, United States Independent Management Services Full time

Independent Management Services is a full-service property management and marketing firm, specializing in the revitalization of under-managed multifamily housing developments. Since our founding in 1989, we have expanded our nationwide presence to include over 100 sustainable communities in 11 states focusing exclusively in the affordable and workforce housing sectors. However, our total breath of experience also includes market rate and commercial property management.

We offer competitive salaries commensurate with experience and a comprehensive benefit package. We intend to build a team of individuals, who are self-motivated, willing to learn and grow with our firm. We progressively uphold a professional management team to serve our clients, enhancing our management skills and capabilities. Your progress, training, experience, motivation, attitude, and goals may create many possibilities for career opportunities with our company. If you have superior attention to detail with outstanding communications skills and enjoy a challenging fast pace environment, join our team now

Responsibilities:

  • Day-to-day management of all phases of the operation of the community.
  • Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns
  • Maintaining expert level competitive marketplace knowledge
  • Maintains and strives extraordinary customer service to all prospects and residents.
  • Supervises and assists in all the leasing activities.
  • Manage monthly rent collections, delinquencies, and concessions per company policy
  • Process evictions and attend court hearings when necessary
  • Retain, negotiate, and supervise third-party vendors and contractors.
  • Account receivables/payments manage supplies and inventory and ensure timely payment expenses.
  • Foster working relationships with residents, vendors/contractors, law enforcement, and community members.
  • Physically walk and inspect the community daily; ensuring a superior experience for all community amenity spaces and vacant apartment homes.
  • Hire, train, supervise, and evaluate all office, maintenance, janitorial and other on-site personnel.
  • Evaluates team performance, including the completion of annual performance reviews, while counseling underperformance and provides critical feedback to improve performance.
  • Reports directly to the Regional Property Manager.

Job Qualifications:

  • Leasing, sales, and customer service experience required.
  • Sales-minded individual with attention to detail.
  • Experience with affordable housing programs is a plus.
  • Knowledge of REAC preferred.
  • Flexible schedule may include some weekends.
  • Ability to train, develop, lead and mentor.
  • Superior written and verbal communication skills.
  • Ability to multitask with easy and professionalism
  • Proficiency with Paycom software and Microsoft Office suite preferred.
  • Experience with RealPage OneSite preferred.
  • Experience managing residential communities
  • Must adhere to Federal, State and Local Fair Housing Laws.

We offer a competitive salary plus benefits including:

  • Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
  • Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
  • 401(k) with above-average employer matching contribution.
  • Generous paid time off package.
  • Training and employee development program.
  • Among many other employee benefits.

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