Customer Service Representative

2 weeks ago

Sandy, Utah, United States Tim Dahle Auto Group, Red Rock Auto Group Full time $40,000 - $70,000 per year

Ready to talk cars, make connections, and drive opportunity?
At
Tim Dahle Mazda Southtowne
, we're not just selling cars — we're creating long-term relationships with our customers. We're looking for an energetic, outgoing, and people-focused
Customer Service Representative
to join our
Service Drive Vehicle Acquisition Team
.

This position is perfect for someone who loves talking with people, understands value and opportunity, and thrives in a fast-paced environment. You'll be the friendly face approaching service customers, appraising their vehicles, and helping them explore exciting options to trade or sell their car.

If you're naturally confident, observant, and dedicated to making meaningful connections —
we want you on our team
What You'll Do

  • Engage with service customers in a friendly, professional manner to identify potential vehicle acquisition opportunities.
  • Conduct quick, accurate vehicle appraisals and communicate value effectively to customers.
  • Work closely with the Sales and Used Car departments to facilitate smooth vehicle acquisitions and trade-ins.
  • Maintain awareness of current used vehicle market trends, dealership inventory needs, and customer buying habits.
  • Track customer interactions and follow up on leads generated from service appointments.
  • Represent the dealership with professionalism, enthusiasm, and integrity at all times.
  • Support the dealership's customer experience goals by providing outstanding, pressure-free service.
  • Assist with occasional dealership events, promotions, and service drive initiatives.

What We Offer

  • Competitive pay plan with performance bonuses.
  • Career growth opportunities within the Tim Dahle Automotive Group.
  • Ongoing training and support from management and appraisal specialists.
  • Friendly, team-oriented dealership culture.
  • Full benefits package (health, dental, vision, 401(k), and more).

What We're Looking For

  • Outgoing, confident personality with strong communication skills.
  • Ability to quickly build rapport and maintain trust with a wide variety of customers.
  • Detail-oriented and capable of accurately assessing vehicle condition and value.
  • Self-motivated with a positive attitude and a team-first mindset.
  • Professional appearance and demeanor — always representing the Mazda Southtowne brand with pride.
  • Prior customer service, sales, or automotive experience preferred (but not required).
  • Must have a valid driver's license and a clean driving record.

Requirements

  • High school diploma or equivalent (some college preferred).
  • Basic computer skills and familiarity with CRM tools or dealership software a plus.
  • Ability to work flexible hours, including some Saturdays.
  • Must be able to stand, walk, and engage customers in the service drive throughout the day.

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