Payment Services Representative

7 days ago

Sandy, Utah, United States Comcast Full time
Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.

Qualifications

Core Responsibilities:

- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls.

- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.

- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.

- Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary.

- Utilizes established escalation procedures to expedite prompt resolution.

- Negotiates on every call in an attempt to satisfy delinquent customer balances.

- Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations.

- Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII).

- Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services.

- Promotes self-service options.

- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.

- Attends training as required.

- Able to seek assistance from team members and seeks Supervisor support when necessary.

- Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Comcast is an EOE/Veterans/Disabled/LGBT employer

  • Customer Service Representative

    2 weeks ago

    Sandy, Utah, United States Tim Dahle Auto Group, Red Rock Auto Group Full time $40,000 - $70,000 per year

    Ready to talk cars, make connections, and drive opportunity?AtTim Dahle Mazda Southtowne, we're not just selling cars — we're creating long-term relationships with our customers. We're looking for an energetic, outgoing, and people-focusedCustomer Service Representativeto join ourService Drive Vehicle Acquisition Team.This position is perfect for someone...

  • Customer Care Pro-Customer Service-Tier3

    1 week ago

    Sandy, Utah, United States American Express Full time $41,600 - $69,200 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Service Representative

    2 days ago

    Sandy, Utah, United States Superior Plus Propane Full time

    In search of a highly organized individual who desires to dive into a niche industry and learn and grow with the company. Analytical thinking and a sharp eye for detail are imperative to managing the workload. This job takes some thinking, not just punching numbers. If you enjoy puzzles, investigation, and problem solving this could be the perfect job for...

  • Consumer Loan Servicing Support Specialist

    5 days ago

    Sandy, Utah, United States Mountain America Credit Union Full time

    Please reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely...

  • Service Advisor

    2 weeks ago

    Sandy, Utah, United States Southtowne Mazda Full time $45,000 - $50,000 per year

    The Service Advisor at Southtowne Mazda represents the brand, the company, and drives customer satisfaction and repeat business.  A friendly and enthusiastic attitude is required, along with strong communication and customer service skills.QUALIFICATIONS:Friendly and enthusiastic attitude.Able to work in a fast-pace environment.Personal and professional...

  • Service Manager

    2 weeks ago

    Sandy, Utah, United States Ken Garff Automotive Group Full time $60,000 - $120,000 per year

    Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they...

  • Project Manager

    2 weeks ago

    Sandy, Utah, United States Quanta Services Full time $70,000 - $120,000 per year

    About UsSummit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to...

  • Superintendent - Construction Services

    2 weeks ago

    Sandy, Utah, United States BCCI Construction Full time $80,000 - $120,000 per year

    SummaryThe Superintendent is responsible for the daily operation of a job site, including scheduling, production, and procurement of materials, manpower, and equipment. Supervises all direct labor positions on the assigned project. Manages and oversees any contracted work on the site to ensure successful project completion.Duties and ResponsibilitiesStudies...

  • Associate Sales Development Representative

    3 days ago

    Sandy, Utah, United States NICE Full time

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.Student Sales and Business Development Position Location: Sandy,...

  • Funds Flow Technical Project Manager

    1 day ago

    Sandy, Utah, United States Galileo Financial Technologies Full time

    Employee Applicant Privacy NoticeWho We AreWelcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator...