Quality Control Manager

Job Title

Job Reports To (Manager's Title)

Quality Control Manager (QCM) 

Program Manager

Location

Job Grade

Compensation

Artesia, NM – Federal Law Enforcement Training Center (FLETC)

Status

Post date

Close date 

☐  Exempt

☒  Non-Exempt

☒  Full-Time

☐  Part-Time

12/05/2025

Position Summary: 

The Quality Control Manager (QCM) is responsible for overseeing and implementing the Quality Control Program for a large, multi-discipline facility support services contract. This role ensures that all work performed meets contract requirements, aligns with the Performance Work Statement (PWS), and conforms to the scope of services covering maintenance, custodial, grounds, logistics, and related operational support activities.

The QCM functions as a key member of the management team and serves as the primary point of contact for all quality-related matters with both internal leadership and Government representatives. This role supports a potential contract.

Duties and Responsibilities:

KEY RESPONSIBILITIES

       Quality Program Management

• Lead the execution of the project's Quality Control Program in accordance with contract requirements, PWS expectations, and established company procedures.
• Perform scheduled and unscheduled inspections across all service areas to verify performance, safety, and compliance.
• Identify deficiencies, track corrective actions, and ensure timely resolution.

Performance Verification

• Review completed work to verify it meets contractual standards, industry norms, and customer expectations.
• Monitor recurring services, preventive maintenance activities, and service requests for completeness and accuracy.
• Validate documentation, records, and reports submitted by various service teams.

Government & Internal Coordination

• Serve as the primary interface with the Government for all quality-related communication.
• Support audits, evaluations, and performance assessments.
• Provide routine quality reports and briefings to project leadership.

Safety & Compliance Integration

• Work closely with supervisors and safety personnel to ensure work practices follow applicable codes, policies, and regulatory requirements.
• Participate in safety meetings, training reviews, incident follow-ups, and quality-related investigations.

Program Support Across All Service Areas

• Conduct quality oversight on services including, but not limited to:
• Facilities and building maintenance
• Custodial and sanitation services
• Grounds and exterior maintenance
• Logistics, warehouse, and support operations
• Support continuous improvement initiatives and promote a culture of accountability.

MINIMUM QUALIFICATIONS

• 5+ years of experience in quality control, facilities operations, maintenance management, or a similar environment.
• Experience working on large, complex, or multi-service federal, military, or commercial facility contracts preferred.
• Strong analytical, documentation, and communication skills.
• Ability to work on-site full-time and interact professionally with Government personnel.
• Proficiency with inspection tools, digital reporting systems, and basic data tracking.

PREFERRED QUALIFICATIONS

• Prior experience in Quality Control on federal service contracts.
• Familiarity with facility operations such as HVAC, electrical, custodial services, grounds, warehouse operations, or similar disciplines.
• Experience working within or alongside unionized workforces.
• Certifications such as OSHA training, quality management coursework, or similar credentials.

WHY JOIN OUR TEAM?

• Be part of a mission-critical federal training environment supporting national law enforcement readiness.
• Competitive compensation and benefits.
• Opportunities for career advancement within a growing organization.
• Contribute to a professional culture built on safety, integrity, and exceptional service performance.

Benefits:

• 401(k
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Vacation Time
• Sick Time

(The right is reserved under provisions PL Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians)